Vehicle Parts Advisor Apprenticeship - Group 1 Ford Wokingham

This apprenticeship will train you to become a Vehicle Parts Advisor.

What you'll be doing:

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems.
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control.
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
• Provide product recommendations, technical advice, and pricing information to customers as needed.
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
• Uphold company policies and procedures regarding parts sales, returns, and exchanges.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.

Training

• You will be undertaking the Supply Chain Warehouse Operative Level 2 Apprenticeship Standard.
• The programme typically lasts 12–14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification.
• All apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry.
• Block training is complemented by regular coaching visits from an experienced coach, Virtual Classroom sessions, and E-Learning modules.
• You will need to provide copies of your GCSE, Scottish National, and Functional Skills certificates, as they may be requested during the application process.

What happens at the end

• There are many opportunities to develop your career within Inchcape's expanding Dealer Network.
• Your early development is carefully mapped through your apprenticeship journey, with learning focused on achieving an industry-recognised qualification.
• This apprenticeship provides the grounding for your future development, with opportunities to further develop skills and move into new roles once qualified.

Skills and Qualifications

Essential Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Initiative
• Patience

Essential Qualifications:

• GCSE English (grade 4/C)
• GCSE Maths (grade 4/C)

Key Details

• Wage: £16,640 a year
• Working week: Monday - Friday, 8:30 am - 5:30 pm (40 hours per week).
• Duration: 1 Year 3 Months
• Start date: 2026-12-08
• Closing date: 2026-11-24