Key Takeaways
- Undertake a 1-year placement in the Contact Centre, gaining experience in resource scheduling, MI analysis, and operational support.
- Develop analytical and planning skills while working on projects and committees.
- Must be an undergraduate student seeking a placement year, working towards a 2:1 degree or above.
- Applications close on 27/11/2026.
- Role starts July 2027.
About the Role
Join us for your placement year in summer 2027! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
Our Contact Centre is a large, collaborative team focused on providing a fantastic customer experience from the very first interaction. Customers contact us through a variety of channels throughout the year, and because our demand can be highly seasonal, we continually adapt how we use our resources to meet their needs.
There are also lots of opportunities throughout the year to get involved, develop new skills, and work with colleagues across the business. These include volunteer days, open days, training sessions, and cross-functional projects.
What You'll Do
- Experience a variety of areas within the Contact Centre, from scheduling resources and analysing MI reports to using real-time analytics and supporting day-to-day operations.
- Build practical experience, develop your analytical and planning skills, and gain a better understanding of how a busy Contact Centre operates.
- Get involved with our intern, social and eco committees, as well as dedicated opportunities to work on your own projects and ideas.
Qualifications
To be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree.
We’re looking for someone who:
- Is working towards, or has achieved, a 2:1 degree or above.
- Has strong attention to detail and accuracy.
- Is organised and proactive, with the ability to manage different priorities in a fast-paced environment.
- Enjoys working both independently and collaboratively as part of a wider team.
- Has strong communication and relationship-building skills.
- Is comfortable managing priorities in a fast-paced environment.
- Has an interest in data analysis, workforce planning and operational decision-making.
Right To Work
Please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.
Additional Information
- Deadline for Applications: 27/11/2026
- Expected Start Date: July 2027 (advisory and flexible)
- Contract Duration: 1 year
- Working Hours: 39 hours per week (08:00 – 17:00 Monday to Thursday, 08:00 – 16:00 Friday with a 1-hour lunchbreak).
Benefits
- 20 days annual leave per year plus bank holidays
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- Enhanced pension contributions
- Access to Bosch Social Club membership
- Volunteering days
- Policy to support growing families
- Health & wellbeing support