UK Advanced Apprenticeship Programme: IT Analyst

This is an exciting opportunity to join Mott MacDonald as an Apprentice IT Analyst, designed to empower you, support your development, and help you shape a meaningful and impactful career in technology.

Over approximately 18 months, you’ll gain hands-on experience while completing structured learning that leads to a nationally recognised Level 3 qualification. Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians.

What You’ll Do

You’ll rotate across several areas of IT, building deep technical understanding, problem-solving confidence, and a strong sense of purpose and teamwork.

Service Desk

• Act as a trusted and friendly first point of contact for employees needing IT support.
• Deliver excellent customer service shaped by empathy, respect, and clear communication.
• Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.

Desktop Services

• Support employees with their hardware, software, and peripherals.
• Understand business-critical needs and escalate urgent issues responsibly to minimise disruption.
• Use your technical curiosity and collaborative skills to keep our people supported and connected.

Infrastructure & Security

• Assist with maintaining our cloud-based compute and storage services, helping resolve incidents and implement changes.
• Carry out daily service checks and contribute to forward-looking maintenance and upgrade schedules.
• Participate in cyber incident response, analysis, and remediation—helping protect our organisation and its people.
• Install and configure system components, including virtualised cloud elements.
• Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.

Applications

• Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
• Learn and apply ITIL best practice in your daily tasks.
• Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
• Work on software upgrades, installations, scripting, and maintenance.
• Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
• Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
• Collaborate with development teams to help roll out software upgrades—learning and contributing along the way.

Policies & Professional Standards

• Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
• Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
• Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.

Your Growth and Support

We’re committed to helping you build confidence and capability at a pace that works for you. You’ll be supported by teammates, mentors, and leaders who believe in your potential and want you to succeed.

Occasional travel within the working day may be required, in addition to any travel linked to your apprenticeship learning.

Benefits

• Financial Wellbeing: Biannual salary reviews for the first three years, pension contributions, life assurance, income protection, flexible benefits, and annual bonus schemes.
• Employee Ownership: Share in the company's success through personal and group performance bonuses, with a growing stake as your career progresses.
• Health and Wellbeing: Private medical insurance, health cash plan, access to expert menopause support, comprehensive wellbeing program, and flexible salary options for health benefits.
• Lifestyle: 33 days holiday (increasing to 35 after 5 years), with the option to buy or sell leave, plus additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers. Access to employee saving schemes and discounts.
• Family and Carers Leave: Enhanced family leave policies (maternity, adoption, paternity/partner, shared parental leave), additional paid leave for caring responsibilities, and support for military families.
• Networks and Communities: Opportunities to join employee networks supporting various communities (LGBTQ+, gender, race, ethnicity, disability, parents/carers), and involvement in social outcomes initiatives.
• Agile Working: Hybrid working policy promoting flexibility and trust.
• Perks at Work: Discounts on cinema tickets, travel, utilities, and more.