TUI Retail Apprentice

This apprenticeship will provide you with the skills, knowledge, and behaviours to become a confident Travel Consultant. You will learn to understand customer needs, bring holidays to life, and build customer loyalty.

What You'll Do

• Use your personality to inspire and respect customers and colleagues.
• Gain knowledge and skills to confidently understand customers and adapt your style to answer questions, bring holidays to life, and improve customer loyalty.
• Investigate and resolve customer questions or complaints with the support of your network.
• Embrace change and rise to the challenges of a customer-focused role.
• Exceed sales and service objectives.

Training

• You will be working towards a Travel Consultant Level 3 Apprenticeship Standard.
• You will be assigned a Learning Coach for the duration of the scheme.
• Off-the-job training will be provided as outlined in the Occupational Standard.
• You will progress through the standards on an online learning platform, completing practical or written assessments and updating your portfolio.
• Functional Skills in English and maths may be completed if required (e.g., if you do not have GCSE Grade 4/C or equivalent).

What Happens at the End

• Our apprenticeships offer a great route into a varied and exciting career with TUI.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications

• GCSE Maths & English (grade 9 – 4) - essential

Key Details

• Wage: £16,621 a year
• Working week: Flexibility to work variable shift patterns each week, including evenings and weekends. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.
• Hours: 37.5 hours per week
• Duration: 2 Years
• Start date: 2026-11-30
• Closing date: 2026-11-20
• Apprenticeship standard: Travel consultant (level 3)
• Training provider: TUI UK LIMITED