TUI Retail Apprentice

This apprenticeship will provide you with the skills, knowledge, and behaviours to become a Travel Consultant. You will gain a Level 3 Travel Consultant qualification.

What You'll Do

• Use your personality to inspire and respect your customers and colleagues.
• Gain knowledge, skills, and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life, and improve customer loyalty.
• Investigate and resolve any customer questions or complaints with the support of your network.
• Embrace change and rise to the challenges of a customer-focused role.
• Exceed sales and service objectives.

Training

• You will be assigned a Learning Coach for the duration of the scheme.
• Off-the-job training will be provided.
• You will progress through the standards on your online learning platform, complete practical or written assessments, and update your portfolio of work evidence.
• Functional Skills in English and maths may be completed if required (e.g., if you do not have GCSE Grade 4/C or equivalent).

What Happens Next

Our apprenticeships offer a great route into a varied and exciting career with TUI.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications

• GCSE Maths & English (grade 9 – 4) - essential

Key Details

• Wage: £13,296.80 a year
• Working week: Flexibility to work variable shift patterns each week, which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.
• Hours: 30 hours per week
• Duration: 2 Years
• Start date: 2026-11-15
• Closing date: 2026-11-05
• Apprenticeship standard: Travel consultant (level 3)
• Training provider: TUI UK LIMITED