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Apprenticeship · Level 3
Thames Valley Police logo

Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler)

Thames Valley Police
£40,945.78
Bridlington
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TL;DR

Key Takeaways

  • Become a Police Call Handler, being the first point of contact for those needing help, with full training provided.
  • Handle a variety of calls, from non-urgent enquiries to emergencies, and manage digital communications.
  • Undertake a comprehensive apprenticeship programme leading to a Level 3 Certificate in Emergency Service Contact Handling.
  • Applications close on Sunday 18th October 2026.

About the Role

As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance.

What You'll Do

  • Handle emergency 999 calls and non-urgent 101 enquiries.
  • Manage digital contact from members of the public via live chat.
  • Make key decisions whilst taking information from callers.
  • Deal with a variety of situations, including distressing emergencies and potentially abusive callers.

What You'll Need

  • Common sense.
  • A calm head under pressure.
  • High levels of resilience.
  • Attention to detail.
  • Ability to communicate effectively.
  • Proficiency in using IT systems.
  • Drive and determination to make a difference.

Training and Development

  • You will receive structured on and off the job training through a comprehensive apprenticeship programme.
  • Successful candidates will complete a 6-week full-time course, likely at Kidlington.
  • Upon successful completion of the programme, you will receive a nationally recognised Level 3 Certificate in Emergency Service Contact Handling.
  • For successful candidates aged 18 who do not hold English and Maths GCSE (Grade A-C / 9-4 or equivalent), Functional Skills will be offered.

Benefits

  • The opportunity to work in a demanding yet rewarding role.
  • Investment in your personal and professional development.

How to Apply

  • Attach a CV to your application.
  • A mandatory online awareness session is the next stage of the application process.

Key Dates

  • Closing Date: Sunday 18th October 2026 (subject to change).
  • Online Awareness Sessions: Starting after the advert closes, with dates including 8th, 16th, 23rd, 26th, 27th, 28th October 2026 and 5th, 6th November 2026.
  • Training Course: 6 weeks full-time, likely at Kidlington.