TL;DR
Key Takeaways
- Manage Goods in Transit claims from start to finish in a hybrid role based in Fradley, Lichfield.
- Gain valuable exposure to the commercial insurance industry and develop specialist knowledge.
- Requires strong attention to detail, analytical skills, and excellent communication.
- Previous claims or insurance experience is advantageous but not essential; entry-level candidates are welcome.
About the Role
Marsh Commercial is seeking a full-time Trainee Claims Adviser to join their Goods in Transit Claims Team in Fradley, Lichfield. This is a hybrid role, requiring at least three days a week in the office.
What You'll Do
- Manage Goods in Transit claims from first notification to settlement.
- Review and assess supporting evidence to determine the appropriate claims outcome.
- Interpret relevant policy terms, conditions, and contractual liability.
- Communicate and negotiate with insurers, customers, suppliers, and other interested parties.
- Work towards fair and cost-effective claim settlements.
- Meet agreed standards for accuracy, service, productivity, and client SLAs.
- Effectively case manage claims and contribute to resolving complex or contentious issues.
- Maintain accurate claim records and provide clear updates.
- Contribute positively to continuous improvement within the team.
What You Need
- Strong attention to detail and a methodical approach.
- Good planning and organisational skills.
- Ability to learn and understand new and technical information.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Confidence in asking questions and challenging information.
- Ability to manage competing priorities.
- A positive approach to change and continuous improvement.
- A strong commitment to customer service and teamwork.
What Makes You Stand Out
- CII qualifications or a willingness to study for and obtain them.
- Previous claims experience.
- Previous training, coaching, or mentoring experience.
- Spanish-speaking skills.
Why Join Our Team
- Professional development opportunities, interesting work, and supportive leaders.
- A vibrant and inclusive culture.
- A range of career opportunities, benefits, and rewards.