TL;DR
Key Takeaways
- Gain a Level 4 Digital Infrastructure Engineer Apprenticeship qualification over 24 months.
- Investigate and resolve software issues, communicating with customers and technical teams.
- Requires 5 GCSEs (including Maths and English) and a STEM A Level, BTEC, Level 3 IT apprenticeship, or Digital T-Level.
- Must be 18+ by September 2027 with the right to work in Wales.
- Fixed-term contract with a September 2027 start date.
About the Role
This is an exciting opportunity to join Amazon as an Apprentice Support Engineer, working on software products and supporting a wide variety of internal and external customers. You will learn to diagnose, investigate, and resolve software-related issues, ensuring platforms run smoothly.
What You'll Do
- Investigate and resolve software incident tickets.
- Communicate clearly with technical and non-technical colleagues and customers.
- Escalate complex bugs or suspected system defects to the engineering team.
- Deep-dive into software issues to understand root causes.
- Contribute to internal documentation.
- Support the first-line response team by sharing technical knowledge.
- Get involved in wider IT projects across the business.
About You
We are looking for individuals who are:
- Great communicators, able to explain technical concepts clearly.
- Naturally curious, persistent problem-solvers.
- Enthusiastic with a bias for action.
- Eager to learn how things work.
- Comfortable working in a team.
No prior technical experience is required, but a genuine curiosity about technology and software is essential.
What You'll Gain
- You will gain a Level 4 Digital Infrastructure Engineer Apprenticeship qualification.
- Develop technical know-how and communication skills.
- Build skills over a 24-month period.
- Benefit from classroom/virtual training, on-the-job training, online learning, and mentoring.
- Exposure to different areas of technology and IT projects.
Key Information
- Contract: 42-month fixed-term contract.
- Start Date: September 2027.
- Location: Your Amazon base location (travel may be required for external/mandatory training).
- Basic Qualifications: Must be 18 years or over by September 2027, have the right to work in Wales, lived in the UK/EEA for the last 3 years, not be registered on a UK government funded course ending August 2027 or later, and possess specific GCSEs and one of the listed STEM qualifications (A Level, BTEC, Level 3 IT apprenticeship, or Digital T-Level).
- Note: You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.