Showroom Advisor Apprentice

This is a permanent contract for 30 hours per week, with shifts available Monday to Sunday between 7:00 am and 10:00 pm.

What You'll Do

• Your focus will be on the customer, exploring possibilities to recommend the right finance, products, and installation options.
• Use software to produce inspirational designs for customer projects.
• Coordinate multiple projects and support customers virtually and face-to-face.
• Guide customers from initial ideas through to delivery.
• Work closely with colleagues and installers to ensure excellent service.
• Convert designs into sales.

What You'll Gain

• You will be working towards the Level 3 Customer Service Specialist Apprenticeship.
• Additional sales masterclasses.
• Functional Skills in English and Maths (if not already held at GCSE level or equivalent).
• Ongoing training and development.
• The apprenticeship is expected to last 13 months.

What We're Looking For

• Skills: Communication, Team Working, Problem Solving, Working with customers, Attention to detail.
• Personal Qualities: Ability to role model B&Q Behaviours (Be Brave, Make a Difference & Win Together).
• Flexibility: Ability to work a rota that includes weekends, evenings, and bank holidays.
• Qualifications: No formal qualifications are required. GCSE Maths and English (grade 4) are desired.

Benefits

• UK Notional hourly rate £14.10 per hour
• Team bonus incentives
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

Key Details

• Wage: £14.10 per hour (£26,945 FTE)
• Working Hours: 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00 am - 8:00 pm. Exact shifts to be confirmed.
• Duration: 1 Year 1 Month
• Start Date: 2026-12-14
• Closing Date: 2026-11-30
• Apprenticeship Standard: Customer service specialist (level 3)
• Training Provider: SCL EDUCATION & TRAINING LIMITED