Key Takeaways
- Undertake a SCQF Level 8 Project Management Modern Apprenticeship with QA.
- Earn £24,000 per annum, with potential performance-related pay uplifts.
- Develop skills in project management, customer relations, and leadership.
- Applications close on 17 February 2027.
- Must be a resident of Scotland and a British citizen from birth due to security requirements.
About the Role
Services teams at Thales UK are responsible for deploying and delivering services to customers. The Services job family includes roles such as Service Delivery Managers and Product Support Engineers, all focused on outstanding Service Delivery.
Service Delivery Managers (SDM) coordinate and deliver Services and Programmes for Thales' internal and external customers. This can range from spares and repairs to capability provision.
The SDM is key to building and maintaining customer relationships, acting as the link between the customer and the UK Services operational delivery teams. The mission is to exceed customer expectations.
Customer relationship management is crucial for service success, ensuring customer needs are anticipated and solutions that add value are offered.
What You Will Learn
As a Service Delivery Manager Apprentice, you will develop key skills and experience in:
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership
- Communication & Collaboration
- Problem-Solving & Decision Making
- Commercial Awareness
Apprenticeship Programme
You will study towards a SCQF Level 8 Project Management Modern Apprenticeship with QA. The programme is delivered virtually, combining:
- Live virtual lectures
- 1-2-1 coaching calls
- Online learning resources
- Self-directed learning activities
You will combine study with practical workplace experience.
Entry Requirements
To apply, you will need:
Highers
- 2 Highers
- Grade C or above in any subject
- Or equivalent Level 3 qualification
Standards
- 5 standards Grade A-C including English and Maths
Please note that applicants who already hold a relevant degree will not be eligible for this programme. You will also need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme.
Benefits
- Competitive salary of £24,000 per annum
- Performance-related pay uplifts
- Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
- Contributory Company Pension
- Health Care Cash Plan
- Hybrid/flexible working options
- Employee assistance programme
- Learning and development support
- Employee discounts and wellbeing initiatives
- Life Cover
- 80 Hours Volunteering per year (first two years)
Application Process
- Apply Online: Submit your application online.
- Upload Your CV
- Check Emails: Look for an invitation to apply from recruiting@jobalerts.thalesgroup.com.
- Complete Application: Follow the link to apply for one primary role and up to three additional roles.
- Online Tests: Undertake online assessments.
- Virtual Assessment Centre: For shortlisted candidates, including group exercises and competency-based interviews.
- Job Offer: Successful candidates will receive an offer.
Assessment centres will be held between February - May 2027. Induction week is 6 September - 10 September 2027.
Security Requirements
- All roles are subject to security requirements.
- You must have the permanent right to work in the UK and be able to complete and maintain UK Government security checks (BPSS and SC).
- To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years.
- This role supports a UK Eyes Only programme and requires applicants to have been British citizens from birth and not hold any other nationality.