Service Delivery Manager Apprentice - Level 4 Associate Project Manager Apprenticeship

Services teams at Thales UK are responsible for deploying and delivering services to customers. The Services job family includes roles such as Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, all focused on outstanding Service Delivery.

Service Delivery Managers (SDM) coordinate and deliver Services and Programmes for Thales' internal and external customers. This includes managing spares and repairs, and ensuring the provision/availability of capabilities.

The SDM is crucial for building and maintaining customer relationships, acting as the link between the customer and the UK Services operational delivery teams. The goal is to exceed customer expectations.

Customer relationship management is key to service success, involving anticipating customer needs and offering value-added solutions.

What You Will Learn

As a Service Delivery Manager Apprentice, you will develop key skills and experience in:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme

You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy. The programme is delivered virtually, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self-directed learning activities

You will combine study with practical workplace experience to develop both academic knowledge and professional skills.

Entry Requirements

To apply, you will need:

A Levels

• 2 A Levels grade C or above in any subject or equivalent Level 3 qualification such as BTEC Diploma (MM), T Level (Merit) or Level 3 apprenticeship

GCSEs

• 5 GCSEs grade 4-9 (A-C) including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme.

Benefits

• Competitive salary of £24,000 per annum
• Performance-related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)

Thales Apprentice Recruitment Process

1. Apply Online: Submit your application online.
2. Upload Your CV
3. Check your emails for the invitation to apply.
4. Complete Your Application: Follow the link provided to complete your application (you can apply for one primary role and up to 3 additional roles).
5. Complete Online Tests
6. Virtual Assessment Centre: Includes group exercises and competency-based interviews.
7. Job Offer

For further information about our Future Talent recruitment process, please visit Thales Future Talent - Connectr.

Assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027.

Security Requirements

Because of the work we do at Thales, all roles are subject to security requirements.

To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC).

To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years.

In addition, this role supports a UK Eyes Only programme and is therefore subject to government-mandated nationality restrictions. Applicants must have been British citizens from birth and must not hold any other nationality.