TL;DR
Key Takeaways
- Earn £8.50 per hour, with a pay increase after the first year, plus commission.
- Work towards a Level 3 Travel Consultant Apprenticeship qualification over two years.
- Gain experience in a customer-facing role within the travel industry in St Helens.
- Requires Grade 9-4 GCSEs in English and Maths, and a passion for customer service.
About the Role
As an Apprentice Travel Advisor in our St Helens store, you will gain valuable insight into the travel industry and work towards a Level 3 Travel Consultant Apprenticeship. This two-year scheme is designed to develop you into a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. Your focus will be on creating unforgettable holiday experiences for customers.
Due to the nature of the role and our commitment to customer service, you will work a varied shift pattern, including weekends, bank holidays, and evenings.
What We Offer
- Starting salary of £8.50 per hour, with an increase after the first year.
- Commission scheme for exceeding sales targets.
- Holiday benefits, discounts, special offers, and the option to purchase additional TUI time off.
- Health and Wellbeing support across Financial, Health, Social, Community, and Career areas.
- Investment in your development and career progression.
- Pension scheme and life assurance.
The Job
- Inspire customers and colleagues with your passion for travel.
- Exceed sales and objectives, referred to as ‘Smashing your Targets’.
- Adapt to changes and challenges in a customer-facing role, both face-to-face and virtually.
- Investigate and resolve customer questions or complaints with the support of your colleagues.
- Receive training on various systems to enhance your knowledge, skills, and behaviours.
- Complete practical and written assignments via an online learning platform during your working week.
- Be guided through your apprenticeship by your manager and a dedicated learning coach to achieve a Level 3 Travel Consultant qualification.
About You
- Strong knowledge of excellent customer service and a genuine passion for tourism.
- Dedicated to achieving goals, targets, and your Level 3 Travel Consultant qualification.
- Self-motivated, willing to act on feedback, and remain positive when faced with challenges.
- Adaptable and willing to embrace change.
- A team player who engages and collaborates effectively with customers and colleagues.
- Organised, takes pride in your work, and communicates effectively.
- Achieved Grade 9–4 GCSE or equivalent in English and Maths.
- Able to work a varied shift pattern in line with shop opening and closing times.
Application Process
- Complete our online assessment after submitting your application.
- Applications are not considered if you have been interviewed for this role in the last 6 months.