TL;DR
Key Takeaways
- Earn £8.50 per hour, with a pay increase after the first year, plus commission.
- Work towards a Level 3 Travel Consultant Apprenticeship qualification over two years.
- Gain experience in a customer-facing role within the travel industry in Pontyclun.
- Requires Grade 9-4 GCSEs in English and Maths, and a passion for customer service.
About the Role
As an Apprentice Travel Advisor in our Pontyclun store, you will gain valuable insight into the travel industry and work towards a Level 3 Travel Consultant Apprenticeship. This two-year scheme is designed to help you become a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. Your focus will be on creating unforgettable holiday experiences for customers.
Due to the nature of the role and our commitment to customer service, you will work a varied shift pattern, including weekends, bank holidays, and evenings.
What We Offer
- Starting salary of £8.50 per hour, with an increase after the first year.
- Commission scheme for exceeding sales targets.
- Holiday benefits, discounts, and special offers.
- Option to purchase additional TUI time off.
- Health and Wellbeing support (Financial, Health, Social, Community, and Career).
- Investment in your development and career progression.
- Pension scheme and life assurance.
Your Responsibilities
- Inspire customers and colleagues with your passion for travel.
- Exceed sales and objectives.
- Embrace change and adapt to customer-facing challenges, both face-to-face and virtually.
- Collaborate with your network to resolve customer queries and complaints.
- Utilise and receive training on various systems to enhance your knowledge and skills.
- Complete practical and written assignments for your apprenticeship via an online learning platform.
- Receive support from your manager and a dedicated learning coach throughout your apprenticeship to achieve a Level 3 Travel Consultant qualification.
About You
- Strong customer service skills and a genuine passion for tourism.
- Motivated to achieve goals, targets, and your Level 3 Travel Consultant qualification.
- Self-motivated, able to act on feedback, and remain positive when facing challenges.
- Willing to embrace change and adapt to new working methods.
- A team player who engages effectively with customers and colleagues.
- Organised, takes pride in your work, and communicates effectively.
- Achieved Grade 9 – 4 GCSE or equivalent in both English and Maths.
- Able to work a varied shift pattern in line with shop opening and closing times.
Application Process
- Complete our online assessment after submitting your application.
- If you have been interviewed for this role in the last 6 months, we are unable to consider a further application.