TL;DR
Key Takeaways
- Work towards a Level 3 Travel Consultant Apprenticeship over two years.
- Starting salary of £8.50 per hour, with an increase after the first year.
- Based in the TUI Stevenage store, working varied shifts including weekends and evenings.
- Requires Grade 9-4 GCSE or equivalent in English and Maths.
About the Role
Join TUI as an Apprentice Travel Advisor in our Stevenage store and gain valuable insight into the world of travel while working towards a Level 3 Travel Consultant Apprenticeship. This two-year scheme is designed to help you become a destination expert, recommending and selling holidays, cruises, UK breaks, and additional products. Your focus will be on creating unforgettable holiday experiences for customers.
As part of our commitment to exceptional customer service, you will work a varied shift pattern, including weekends, bank holidays, and evenings.
What We Offer
- Starting salary of £8.50 per hour, with an increase after the first year.
- Commission scheme for exceeding targets.
- Holiday benefits, discounts, and special offers.
- Ability to purchase additional TUI time off.
- Health and Wellbeing support (Financial, Health, Social, Community, Career).
- Investment in your development and career progression.
- Pension scheme and life assurance.
What You'll Do
- Inspire customers and colleagues with your passion for travel.
- Exceed sales targets and objectives.
- Embrace change and adapt to a customer-facing role, both in person and virtually.
- Investigate and resolve customer queries and complaints with the support of your team.
- Receive training on various systems to enhance your knowledge and skills.
- Complete practical and written assignments for your apprenticeship via an online learning platform.
- Be guided through your apprenticeship by your manager and a dedicated learning coach to achieve a Level 3 Travel Consultant qualification.
About You
- Strong customer service skills and a passion for tourism.
- Dedicated to achieving goals, targets, and your Level 3 qualification.
- Self-motivated, willing to act on feedback, and positive when facing challenges.
- Adaptable to change and new ways of working.
- A team player who engages collaboratively with customers and colleagues.
- Organised, takes pride in your work, and communicates effectively.
- Achieved Grade 9-4 GCSE or equivalent in English and Maths.
- Able to work a varied shift pattern in line with shop opening and closing times.