TL;DR
Key Takeaways
- Earn £8.50 per hour, with potential for commission and a pay increase after the first year.
- Work towards a Level 3 Travel Consultant Apprenticeship qualification over two years.
- Based in the Bishop Auckland store, working a varied shift pattern including weekends and evenings.
- Requires GCSEs in English and Maths (Grade 9-4 or equivalent).
About the Role
Join TUI as an Apprentice Travel Advisor in our Bishop Auckland store and gain valuable insight into the travel industry while working towards a Level 3 Travel Consultant Apprenticeship. This two-year scheme will help you become a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. Your focus will be on creating unforgettable holiday experiences for customers.
As part of our commitment to exceptional customer service, you will work a varied shift pattern, including weekends, bank holidays, and evenings.
What We Offer
- Starting salary of £8.50 per hour, with an increase after the first year.
- Commission scheme for exceeding targets.
- Holiday benefits, discounts, special offers, and the option to purchase additional TUI time off.
- Health and Wellbeing support across Financial, Health, Social, Community, and Career areas.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Your Responsibilities
- Inspire customers and colleagues with your passion for travel.
- Achieve sales and objectives, known as ‘Smashing your Targets’ in Retail.
- Embrace change and challenges in a customer-facing role, both face-to-face and virtually.
- Investigate and resolve customer questions or complaints with the support of your colleague network.
- Receive training on various systems to enhance your knowledge, skills, and behaviours.
- Complete practical and written assignments via an online learning platform during your working week.
- Receive guidance from your manager and a dedicated learning coach throughout your apprenticeship to achieve a Level 3 Travel Consultant qualification.
About You
- Good knowledge of excellent customer service and a genuine passion for tourism.
- Dedicated to achieving goals, targets, and your Level 3 Travel Consultant qualification.
- Self-motivated, willing to act on feedback, and remain positive when faced with challenges.
- Willing to embrace change and adapt to new ways of working.
- A team player who engages and collaborates with customers and colleagues.
- Organised, takes pride in your work, and communicates effectively.
- Achieved Grade 9 – 4 GCSE or equivalent in both English and Maths.
- Able to work a varied shift pattern in line with shop opening and closing times.
Application Process
- Complete our online assessment after submitting your application.
- Applications will not be considered if you have been interviewed for this role in the last 6 months.