Operations Analyst Graduate Apprenticeship Programme Glasgow

This role supports the day-to-day operations of the operations business division, providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

Accountabilities

• Perform KYC tasks following standard procedures for Client Due Diligence and AML policies.
• Monitor real-time transaction flow, trade updates, and exception queues to ensure timely and accurate trade representation across systems.
• Address incident, problem, and change management issues to improve services across the bank.
• Support the continuous improvement of operational processes and the development of best practices, suggesting ways to improve systems and processes.
• Support cleared derivatives, performing daily reconciliation of related fees and undertaking complex customer and product processing activities.
• Participate in training and development programs to enhance skills and knowledge.

Analyst Expectations

• Meet stakeholder/customer needs through operational excellence and customer service.
• Perform prescribed activities in a timely manner and to a high standard.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting team members.
• Identify and escalate policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Own and manage risk and strengthen controls related to your work.
• Deliver work in line with relevant rules, regulations, and codes of conduct.
• Gain and maintain an understanding of your role, how the team integrates to achieve objectives, and the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of procedures.
• Evaluate and select appropriate alternatives from defined options.
• Make judgments based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, supporting smooth operating processes and handling sensitive issues.

Getting Qualified

This is a full-time job with a competitive salary from day one, while you gain a professional qualification. The programme is designed for school leavers and career changers, but is open to anyone. You will work towards a Business Management Graduate Apprenticeship, blending theoretical learning with practical work experience.

Support

From day one, you'll be assigned a Programme Support Manager and a People Leader for individual support. You'll also be matched with an expert in your specialist subject.

Eligibility

• Qualifications: SQA Highers at ABBB or equivalent.
• Commitment: You must be ready to work hard, push yourself, and think differently.
• Government Funding Requirements: You must meet the Government's apprentice funding requirements, including a 3-year residence requirement (subject to exceptions) and have the legal right to work in the UK for the full duration of the programme. You must be residing in Scotland from 1 August 2027.
• Prior Learning: You must not have undertaken previous study, education, training, qualifications, or apprenticeship that renders you ineligible for Government funding.

Working in Glasgow

Work in a state-of-the-art campus designed for collaboration and the future of work, with creative spaces and technology.

Application Process

1. Application review.
2. Online assessments.
3. Eligibility survey.
4. In-person assessment day (group activity and interview) from October 2026.
5. Outcome notification and feedback.

Closing Date

The closing date for applications is 27 November 2026. It is recommended to apply early as the vacancy may close sooner due to application volumes.