Key Takeaways
- Undertake a Level 3 Pensions Administration Apprenticeship over 18-24 months.
- Gain the Award in Pensions Essentials qualification.
- Work in a hybrid model, with at least four days in the Welwyn Garden City office.
- Applications close on 11th December 2026.
About the Role
This is a Level 3 Pensions Administration Apprenticeship Programme.
Responsibilities
As the first point of contact for clients and scheme members, you will:
- Communicate with and support a wide range of clients and pension scheme members.
- Provide a calm, empathetic, and professional customer experience.
- Handle and resolve queries independently, escalating complex issues to senior team members.
- Follow the complaints procedure and notify Senior Administrators of any complaints.
- Participate in regular training to expand knowledge and skills.
- Build relationships with clients and develop an understanding of their pension schemes.
- Identify and suggest improvements to services.
Qualifications and Training
During your two-year apprenticeship, you will work towards gaining the Award in Pensions Essentials qualification.
Requirements:
- Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
- A focus on quality and customer service.
- Ability to work accurately under pressure.
- Strong communication and teamwork skills.
- Eagerness to learn and develop experience.
- Computer literacy.
Alongside your role responsibilities, you will complete a study programme involving coursework and exams over 18-24 months. You will receive study materials, six hours per week for focused study, and tutor support. You must meet all key milestones and achieve the required academic and role standards.
Workstyles
This role offers hybrid working, requiring at least four days in the office per week.
Application Process
- Stage 1: Apply online and attach your CV.
- Stage 2: Complete an online test and video interview.
- Stage 3: Attend a virtual assessment centre.
- Stage 4: Offer and onboarding.
Please note that we do not accept multiple applications and you should only select and apply to one programme per year.***
If you foresee any barriers during the application process, please email candidatehelpdesk@wtwco.com.