Key Takeaways
- Undertake a Level 3 Pensions Administration Apprenticeship in Redhill.
- Gain the Award in Pensions Essentials qualification over 18-24 months.
- Support clients and pension scheme members with their queries.
- Hybrid working model with at least four days in the office.
- Applications close on 11th December 2026.
About the Role
This is a Level 3 Pensions Administration Apprenticeship Programme based in Redhill.
What You'll Be Doing
As part of the global Benefits Delivery & Outsourcing GB team, you will be the first point of contact for clients and pension scheme members, providing administration services for occupational business funds.
Your responsibilities will include:
- Communicating with and supporting a wide range of clients and pension scheme members.
- Providing a calm, empathetic, and professional customer experience.
- Handling and resolving queries, escalating complex issues when necessary.
- Following the complaints procedure and notifying Senior Administrators of any complaints.
- Participating in regular training to expand your knowledge and skills.
- Building relationships with clients and understanding their pension schemes.
- Identifying and highlighting areas for service improvement.
Qualifications and Skills
To succeed in this role, you will need:
- GCSE grades 9-4 (or C) or equivalent in Maths and English Language.
- A focus on quality and customer service.
- The ability to work accurately under pressure.
- Strong communication and teamwork skills.
- An eagerness to learn and develop your experience.
- Computer literacy.
The Apprenticeship Programme
Over 18-24 months, you will complete a Level 3 Apprenticeship, combining coursework and exams, leading to the Award in Pensions Essentials qualification. WTW and a government-approved training provider will supply all necessary materials, dedicate six hours per week for study, and provide tutor support. You will be responsible for meeting all key milestones and achieving the required academic and role standards.
Workstyle
This role offers hybrid working, requiring at least four days in the office per week for collaboration and learning, with the remainder working from home.
Application Process
- Apply online and attach your CV.
- Complete an online test and video interview.
- Attend a virtual assessment centre.
- Offer and onboarding.
Please note: Only one programme application per year is permitted.