Key Takeaways
- Undertake a Level 3 Pensions Administration Apprenticeship in Leeds.
- Gain the Award in Pensions Essentials qualification over 18-24 months.
- Requires GCSEs in Maths and English (Grade 9-4/C or above).
- Hybrid working model with at least four days in the office.
- Applications close on 11th December 2026.
About the Role
This is a Level 3 Pensions Administration Apprenticeship Programme based in Leeds.
What You'll Be Doing
As part of the global Benefits Delivery & Outsourcing GB team, you will be the first point of contact for clients and pension scheme members with queries about their occupational pension scheme. You will work with and learn from experienced team members to:
- Support a diverse range of clients and pension scheme members.
- Provide a calm, empathetic, and professional customer experience.
- Handle and resolve queries, escalating more complex issues.
- Follow the complaints procedure and notify Senior Administrators of any complaints.
- Participate in regular training to enhance knowledge and skills.
- Build relationships with clients and understand their pension schemes.
- Identify and suggest improvements to services.
Qualifications and Skills Required
To succeed in this role and during your two-year apprenticeship, working towards the Award in Pensions Essentials qualification, you will need:
- GCSEs at Grade 9-4 (or Grade C or above) in Maths and English Language, or equivalent.
- A focus on quality and customer service.
- The ability to work accurately under pressure.
- Strong communication and teamwork skills.
- An eagerness to learn and develop your experience.
- Computer literacy.
The Apprenticeship Programme
Over 18-24 months, you will combine your role responsibilities with a study programme involving coursework and exams. WTW and a government-approved training provider will supply all necessary materials. You will have six hours per week dedicated to your studies, with tutor support. It is essential to meet all key milestones and achieve the required academic and role standards. Further details will be provided post-offer. You are encouraged to research the apprenticeship standard requirements [https://skillsengland.education.gov.uk/apprenticeships/st0187-v1-2] before your interview.
Workstyle
This role offers hybrid working, combining remote work with at least four days in the office to foster collaboration and learning.
Application Process
- Stage 1: Apply online and attach your CV.
- Stage 2: Complete an online test and video interview.
- Stage 3: Attend a virtual assessment centre.
- Stage 4: Offer and onboarding.
Please note: We do not accept multiple applications, and you should only apply to one programme per year.