Key Takeaways
- Start an 18-month L3 IT Support Technician Apprenticeship in Telford.
- Earn £26,500 per year.
- Support colleagues with technical issues, install software/hardware, and troubleshoot faults.
- Requires 7 GCSEs including Maths, English, and Computer Science at grade 4-9, or equivalent.
About the Role
Kick-start your career in IT with Capgemini's Service Desk team. You will support colleagues across the business, helping them stay productive and deliver cutting-edge solutions to global clients.
This is an opportunity for apprentice-level candidates who are curious about technology and enjoy helping people. We are looking for individuals with a positive attitude, a willingness to learn, and strong customer service skills.
In this role, you will be the first point of contact for IT support. Being approachable, patient, and a great communicator is important, alongside your technical interest. If you enjoy solving problems, working with others, and making someone’s day easier, you will fit right in.
Basic familiarity with Windows 10/11, Microsoft Office, Apple devices, or common hardware (like laptops and printers) is helpful, but your mindset and enthusiasm matter most.
The apprenticeship with Baltic is an 18-month course, studied part-time alongside your full-time role.
This role is based in our Telford office, and you will be working on-site 5 days a week.
Your Role
As part of the Service Desk team, you will:
- Be the first point of contact for IT support, helping colleagues resolve their technical issues.
- Deliver excellent customer service, ensuring every interaction is helpful, clear, and professional.
- Identify and troubleshoot faults, resolving incidents and requests within agreed timeframes (SLA targets).
- Support mobile technology such as phones and laptops.
- Install and configure software and hardware.
- Set up and configure PCs, laptops, and MacBooks.
- Assist with IT stores and equipment.
- Support internal events with IT setup and assistance.
- Create and update simple support guides and documentation.
- Work on the Tech Table or Virtual Tech Table (once trained), directly assisting users with their queries.
- Occasionally visit nearby sites to provide hands-on IT support.
Entry Requirements
To be eligible, you need:
- 7 GCSE’s including Maths, English, and Computer Science at grade 4-9.
- Or equivalent BTEC in a STEM subject, Maths & English Grade 4-9 equating to 7 GCSE’s overall.
Security Clearance
- Security Check (SC) Clearance is required.
- To obtain SC clearance, you must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
What You Will Gain
- Impactful experiences creating value for leading organisations through technology.
- Opportunities to explore, innovate, and progress.
- Access to Capgemini’s ‘learning for life’ mindset, with countless training and development opportunities, including thinktanks, hackathons, and access to over 250,000 courses with numerous external certifications (AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and more).
About Capgemini
Capgemini is a business transformation partner for enterprises in the age of AI. They help organizations imagine and build an intelligent, sustainable future, combining AI, technology, and human ingenuity. With end-to-end capabilities spanning strategy, technology, engineering, and intelligent operations, they bring together deep industry expertise and market-leading capabilities in AI, cloud, and data. Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.