Graduate
TL;DR
Key Takeaways
- Provide first and second-line monitoring and initial-response support for network environments.
- Develop foundational knowledge of networking concepts and gain experience with service management tools.
- Requires active DV security clearance and the right to work in the UK.
- Open to graduates and early-career applicants with 0-2 years of experience.
About the Role
This role involves providing first and second-line monitoring and initial-response support for DXC's managed-service customer environments. You will work with experienced engineers to monitor network health, triage alerts, log and progress incidents, perform routine operational checks, and carry out basic troubleshooting.
Key Responsibilities:
- Monitor network performance, availability, and alerts.
- Triage network events and perform initial incident diagnosis.
- Resolve routine issues and escalate complex incidents.
- Perform scheduled health checks and daily operational tasks.
- Create, update, and track incidents and service requests using a service-management tool.
- Keep customers and internal stakeholders informed through ticket updates.
- Follow incident, change, and problem-management processes, runbooks, and security procedures.
- Assist senior engineers with network changes, implementations, testing, and maintenance.
- Support basic configuration and physical activities.
- Maintain technical documentation and knowledge articles.
- Develop technical and vendor skills through training and on-the-job learning.
What you'll bring:
- Foundational knowledge of TCP/IP, routing, switching concepts, DNS, and DHCP.
- Awareness of network monitoring, alert triage, and troubleshooting principles.
- Familiarity with, or willingness to learn, a service-management or ticketing platform (e.g., ServiceNow).
- Clear written and verbal communication skills.
- A proactive, customer-focused approach and a strong willingness to learn.
- Ability to remain calm and methodical when responding to alerts and incidents.
- Active DV security clearance.
- A degree, diploma, or equivalent qualification in Computer Science, Networking, Engineering, or a related discipline, or equivalent practical experience.
- Typically 0-2 years of experience in network support, IT operations, or a relevant technical environment. Graduates and early-career applicants are welcome.
Desirable Skills:
- Exposure to Cisco, Aruba, or Fortinet enterprise networking technologies.
- Awareness of ITIL practices, firewall concepts, and wireless LAN technologies.
- Exposure to Microsoft Azure networking, Linux, or Microsoft Visio.
- An entry-level certification such as Cisco CCNA, Aruba Associate, or ITIL Foundation.
Location: Hampshire Commitment: Full time Working Pattern: Shift-based, including a 24x7 rota.