Graduate
TL;DR
Key Takeaways
- Provide first and second-line monitoring and initial-response support for network environments.
- Develop technical skills and gain experience in network operations, troubleshooting, and ITIL processes.
- Requires active DV security clearance and 0-2 years of experience; graduates and early-career applicants are welcome.
About the Role
This role involves providing first and second-line monitoring and initial-response support across DXC's managed-service customer environments.
Key Responsibilities:
- Monitor network performance, availability and alerts.
- Triage network events and perform initial diagnosis of incidents.
- Resolve routine issues and escalate complex incidents.
- Perform scheduled health checks, daily operational tasks and basic troubleshooting.
- Create, update and track incidents and service requests using a service-management tool.
- Keep customers and internal stakeholders informed through clear and timely ticket updates.
- Follow incident, change and problem-management processes, runbooks and security procedures.
- Assist senior engineers with network changes, implementations, testing and routine maintenance.
- Support basic configuration and physical activities.
- Maintain technical documentation and knowledge articles.
- Develop technical and vendor skills through training and on-the-job learning.
What you'll bring:
- Foundational knowledge of TCP/IP, routing and switching concepts, DNS and DHCP.
- Awareness of network monitoring, alert triage and troubleshooting principles.
- Familiarity with, or willingness to learn, a service-management or ticketing platform.
- Clear written and verbal communication skills.
- A proactive, customer-focused approach and a strong willingness to learn.
- Ability to remain calm and methodical when responding to alerts and incidents.
- Active DV security clearance.
- A degree, diploma or equivalent qualification in Computer Science, Networking, Engineering or a related discipline, or equivalent practical experience.
- Typically 0-2 years of experience in network support, IT operations or a relevant technical environment. Graduates and early-career applicants are welcome.
Desirable Skills:
- Exposure to Cisco, Aruba or Fortinet enterprise networking technologies.
- Awareness of ITIL practices, firewall concepts and wireless LAN technologies.
- Exposure to Microsoft Azure networking, Linux or Microsoft Visio.
- An entry-level certification such as Cisco CCNA, Aruba Associate or ITIL Foundation