Internship

IT Support Specialist Intern

Dagenham

TL;DR

Key Takeaways

Gain practical IT support experience, including 1st/2nd level support and IT fleet management.
Undertake a 12-month internship starting July 2027, based in Denham.
Pursue a Computer Technology or Information Technology degree and be eligible for a university work placement.
Benefit from the BUILD Programme for learning and development.

This internship focuses on providing IT support and contributing to various IT-related projects.

1st and 2nd Level IT Support: Evaluate and resolve support requests and tickets using standard incident management tools and processes to ensure peak performance.
IT Fleet Management: Support the installation, deployment, repair, replacement, and return of company PCs and laptops.
Mobile Device Support: Assist with the provisioning and decommissioning of mobile phones for end-users.
End-User Enablement: Provide support and consultation to end-users on IT products and services.
Training Material Creation: Support the creation of enabling and training materials, including presentations and video content.
User Management: Perform user management tasks using internal tools.
IT Pilots and Rollouts: Support IT product and service pilots and rollouts.
Project Contribution: Contribute to projects such as mergers, integrations, and office moves.
Infrastructure Support: Provide hands-on infrastructure support as needed.
Local IT Services: Deliver local IT services to the business.
Partnership Building: Build trustful partnerships with customers, peers, and management.
Solution Development: Create solutions using existing techniques or tools.

Currently studying an undergraduate Computer Technology or Information Technology degree.
These qualifications offer a more practical, hands-on approach to IT.
Experience with M365 products, MS Teams, MS Windows is beneficial.
Open Source Desktop experience (e.g., Linux) is a plus.
Experience with Apple iOS and Macbooks is a plus.
Technologically savvy; able to understand and utilize technology to improve work processes.
Experience with AI tools such as Copilot is a plus.

This is a 12-month internship starting in July 2027.
Open to undergraduate students eligible for a university course work placement.
Location: Denham office.
You will participate in the BUILD Programme, an exclusive learning and development program designed to support your internship journey, including sessions on Effective Communication and Leading Myself.