Apprenticeship · Level 3
Closes in 9 days
IT Support Apprentice
Arts Council England£26,051 a year
Manchester
Expected closing date: Saturday, 21 November 2026
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TL;DR
Key Takeaways
- Start an Information Communications Technician Apprenticeship (Level 3) and gain a qualification.
- Earn £26,051 per year, working 35 hours per week.
- Provide IT support to staff across the organisation, learning to diagnose and resolve issues.
- The role lasts 1 year and 7 months, with a closing date of 2026-11-21.
About the Role
What you'll do
- With support from experienced colleagues, you will help provide a responsive and customer-focused IT support service to staff across the organisation.
- Learn how to diagnose and resolve common IT incidents and service requests, escalating more complex issues when required.
- Learn how to support users with hardware, software, mobile devices and Microsoft 365 applications.
- Assist in setting up laptops, phones and equipment for new starters.
- Use the IT Service Management system to accurately record, categorise and track support requests.
- Support colleagues with basic troubleshooting and clear user guidance, communicating in accessible language and avoiding unnecessary technical jargon.
- Help keep colleagues informed about the progress of their support requests and learn how service targets are managed.
- Work with other Digital and Technology colleagues and external service providers to support the resolution of incidents and requests.
- Learn how starters, leavers and organisational changes are reflected in system directories and group memberships, following the correct authorisation processes.
- Look for opportunities to improve the user experience and share suggestions with the Service Desk Supervisor.
- Participate in training, apprenticeship workshops and self-development activities.
- Work towards achieving your apprenticeship qualification and agreed learning objectives.
- You may be required to travel to other Arts Council England locations across England.
- You will contribute to a positive working culture by taking a proactive approach to learning, responding to change, inclusive practice and environmental responsibility.
- You will reflect the Nolan Principles of Public Life and Arts Council England's values, with a commitment to equality, diversity and inclusion.
Training
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English.
What happens at the end
Ongoing Training and development.
Skills
- Team Working
- Organisation Skills
Qualifications
- None required (grade None required) - desired