Apprenticeship · Level 3
TL;DR
Key Takeaways
- Earn £16,000 per year while working towards a Level 3 Apprenticeship qualification.
- Gain practical experience supporting IT service issues and contributing to live projects.
- Applications close on 31st December 2026, with assessment centres in February 2027.
- Requires 4 GCSEs (including Maths and English) and a strong interest in technology.
About the Role
Yunex Traffic is seeking an IT Solutions Apprentice to help shape the future of mobility through intelligent transport solutions.
What You'll Be Doing:
As an apprentice, you will gain real-world experience and contribute to live projects. Your responsibilities will include:
- Supporting the investigation of recurring service issues and identifying opportunities for improvement.
- Assisting with problem management activities, including maintaining records of known errors and improvement actions.
- Working with engineers to understand the root causes of service issues and supporting the development of solutions.
- Capturing operational requirements for new systems, services, and enhancements.
- Supporting testing, validation, and service readiness activities for new or changed solutions.
- Creating and maintaining knowledge articles, user guides, support procedures, and operational documentation.
- Assisting with service transition activities, including knowledge transfer and operational handover.
- Collaborating with the Support Team to improve processes, tools, and service reliability.
- Developing an understanding of Enforcement solutions, IT service management, and the full service lifecycle.
Programme Details:
- Length: 3-4 years
- Qualification: Level 3 Apprenticeship
- Start Date: 31st August 2027
Qualifications & Experience:
- 4 GCSEs at grade 4 or above, including Maths and English (or equivalent).
- A strong interest in technology, problem-solving, and service improvement.
- Good organisational skills with the ability to manage and prioritise tasks.
- Strong communication skills, both written and verbal.
- Ability to analyse information and identify patterns or trends.
- Comfortable working collaboratively as part of a team.
- Good attention to detail and a willingness to learn new systems and processes.
- Basic knowledge of Microsoft Office applications is beneficial.
What You'll Get:
- Salary of £16,000 per year plus an additional annual payment.
- Fully funded qualification.
- 26 days of holiday plus bank holidays.
- Flexible benefits package.
- Pension scheme.
- Exposure to a wide range of business functions and stakeholders.
- Employee assistance programme.
- Learning and development opportunities.
- Professional qualifications (where applicable).
- Career development support and progression opportunities.
Application Information:
- Closing Date: 31st December 2026
- Assessment Centres: February 2027