Apprenticeship · Level 3
TL;DR
Key Takeaways
- Complete a Level 3 Information Communication Technician apprenticeship.
- Starting salary of £20,873 per year with excellent benefits.
- Based in Ampthill, working a 37.5-hour week over 4 days.
- Gain experience in day-to-day technical support, incident management, and hardware/software deployment.
About the Role
Start Date: March 2027
Type: Permanent
Salary: £20,873 per year + Excellent Benefits
Working Pattern: 37.5 hours per week | 4 day working week, Monday to Thursday
Location: Ampthill
This is an exciting opportunity for a Desktop Support Apprentice within the IT Function, which provides UK-wide support to all business areas.
This role offers the chance to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.
Roles and Responsibilities
- Assist with the day-to-day technical support for end-users of client systems, VOIP telephones, smartphones, tablets, printers, and computer hardware.
- Assist with incidents and requests using the Service Desk ticket management system.
- Assist with maintaining the asset tracking system when required.
- Participate in project work, such as software and hardware refresh programmes.
- Help deploy, maintain, and support iOS devices.
- Assist with software vulnerability management.
- Potential travel to support other sites within the UK.
Basic Qualifications
- GCSE or equivalent in English, Maths, and IT.
- Ability to demonstrate customer service skills.
- Interest in end-user IT support.
- Self-starter with a willingness to learn from colleagues.
- Must be a good team player and able to use own initiative.
- Must have good problem determination skills.
- Good written and verbal communication skills.