Insurance Customer Services Graduate Scheme

About the Scheme

Launch your career with our 2027 Insurance Graduate Scheme.

• Gain hands-on experience across key functions that deliver world-class customer service.
• Build core insurance, technical and analytical skills while working towards recognised CII qualifications.
• Receive support from a buddy, mentor, careers coach, and graduate community.

Scheme Details

• Salary: £33,000 + up to 10% annual bonus + annual pay reviews
• Start Date: September 2027
• Scheme Length: 3 years
• Location: Stratford upon Avon, with hybrid working and time in regional service centres (Bristol, Glasgow, York).

What You'll Do

This three-year programme will help you build confidence and develop insurance knowledge. You will learn how Customer Services teams support customers and the wider business.

Year 1:

• Learn the fundamentals of Customer Services and core insurance principles.
• Gain experience in areas including: Planning, Underwriting, Claims, Automation, Fraud, Complaints, Customer Experience, Data and Management Information (MI), and Propositions.
• Explore the day-to-day work of these teams and how they support customers and make informed insurance decisions.
• Gain insight into strategic work for future planning and decision-making.

Year 2:

• Build on foundations with deeper knowledge and experience across Customer Services.

Year 3:

• Create a strategic business plan, applying skills, demonstrating commercial awareness, strategic thinking, and developing leadership potential.

What You'll Gain

• Core Insurance Skills: Build a strong foundation in insurance, products, and mutual operations. Work towards recognised industry qualifications (Cert CII, Diploma CII, and potentially ACII).
• Technical Skills: Handle complex cases, spot potential fraud, and apply best practices.
• Data and Analytics: Use data to create insights for business decisions and future strategy.
• Change Management: Support projects to improve processes, efficiency, and customer experience.
• Strategy: Work on long-term projects shaping the future of the business.

Support and Development

• Structured development plan with performance reviews twice a year.
• Potential for competitive salary increases and progression.
• Support from experienced colleagues, a dedicated buddy, and a mentor.
• Part of a strong graduate community.
• Careers coach to help plan next steps.
• Opportunities for extracurricular activities and volunteering.

Application Process

1. Online assessment
2. Video interview
3. Assessment centre (in-person in Stratford-upon-Avon, Warwickshire on 23rd or 30th November 2026).

What We're Looking For

• Qualifications: At least a 2:2 degree in any subject (achieved or on track).
• Skills: Curious, motivated, keen to learn, strong communication, problem-solving, digital literacy, time management, teamwork, collaboration, innovation, and creativity.
• Work Experience: Industry experience or a placement year is advantageous but not essential. Experience interacting with people and building communication skills is valued.

Benefits and Rewards

• Salary: £33,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme (up to 20% total contribution)
• 25 days annual leave + bank holidays + holiday trading scheme
• Family Friendly policy
• Access to High Street, travel, and supermarket savings
• £20 monthly gym membership contribution
• Health and wellbeing plan (cashback for dental, optical, physio etc.)
• Access to voluntary benefits (health assessments, private medical/dental insurance)
• Employee Volunteering day
• Mentoring opportunities
• Refer a Friend bonus (£500)
• Life Assurance cover (4 x salary)
• 15% discount on NFU Mutual insurance policies