Apprenticeship · Level 3
TL;DR
Key Takeaways
- Earn and learn on an 18-month Insurance Claims Apprenticeship Programme.
- Gain hands-on experience and work towards a Level 3 Insurance qualification.
- Starting salary of £23,000 per year.
- Based in Birmingham, with at least 4 days per week in the office.
- Applications close on 13 November 2026.
About the Role
This is an 18-month development programme designed to develop your technical knowledge, professional skills, and confidence to kick-start your career in insurance.
What you'll be doing?
- Begin with a structured induction before joining the Claims team.
- Work alongside experienced colleagues and gradually take on more responsibility.
- Support Claims Handlers and Executives by gathering information from clients about their claims.
- Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
- Learn how to handle calls with clients and deliver excellent customer service.
- Support the team with following up with clients and insurers to keep claims moving.
- Help prepare reports and analyse data.
Who are we looking for?
No insurance experience is needed. You'll be:
- Confident communicating with a wide range of people, including over the phone.
- Organised and able to manage multiple tasks effectively.
- Someone who enjoys building positive relationships and delivering great customer service.
- A keen problem solver who uses their attention to detail skills when solving challenges.
- Curious and motivated to learn and grow your career in insurance.
- Able to stay calm and positive when faced with challenging situations.
Eligibility Requirements
- Have the full and unrestricted right to work in the UK.
- Have lived permanently in the UK for the last 3 years.
- Achieved a grade C/4 in GCSE English and Maths.
- Not already hold a qualification that significantly overlaps with the content of this apprenticeship.
Application Process
- Online application form: No CV required. Upload a blank document.
- Online gamified assessment: Games to understand your natural strengths and how you approach different situations.
- Pre-recorded video interview: Record answers to questions using your phone or laptop.
- Assessment centre: In-person assessment at one of their offices with group activities.
What we offer
- Salary: £23,000 per year.
- Pension: Generous pension scheme.
- Qualifications: Fully funded professional qualifications.
- Development: Structured learning and development through the 18-month programme.
- Leave: 25 days' annual leave, plus bank holidays.
- Benefits: Access to discounted personal health policies, wellbeing support, and a range of employee benefits and insurance products.
- Travel: Travel costs for the assessment centre will be covered.