Apprenticeship · Level 3
TL;DR
Key Takeaways
- Earn £23,000 per year while completing a Level 3 Insurance apprenticeship.
- Gain hands-on experience in sales and customer service within Howden's Personal Lines division.
- The programme lasts 18 months, with a permanent role from day one.
- Requires GCSE English and Maths at grade C/4, and the right to work in the UK.
- Applications close on 13 November 2026.
About the Role
This is an 18-month development programme designed to equip you with technical knowledge, professional skills, and confidence to launch your career in insurance. You will join Howden in a permanent role from day one.
What You'll Be Doing
- Begin with a structured induction before joining the Personal Lines team.
- Work alongside experienced colleagues and gradually take on more responsibility.
- Learn the foundations of insurance, customer service, and sales through hands-on experience and structured training.
- Support colleagues in finding suitable insurance solutions for new and existing clients.
- Play an active role in achieving sales goals by securing new business opportunities and supporting client renewals.
- Develop written communication skills by preparing professional client correspondence.
- Build confidence speaking with clients and insurers, answering queries and gathering information via email and phone.
- Learn how to build long-term relationships and provide excellent customer service.
- Support the maintenance of accurate and up-to-date client records.
- Learn how amendments to insurance policies are managed and the policy renewals process.
Who We're Looking For
No prior insurance experience is needed. You should be:
- A final year or recent school, sixth form, or college leaver.
- Confident communicating with a wide range of people, including over the phone.
- Resilient, able to take challenges in your stride, and enjoy working in fast-paced environments.
- Curious and motivated to learn, with a genuine interest in developing your knowledge and skills.
- Energised by targets and committed to delivering results.
- Someone who enjoys building positive relationships and working with others.
- Able to express ideas clearly, both verbally and in writing.
- Comfortable working with numbers and handling basic numerical information accurately.
- Organised, dependable, and able to manage time and workload effectively.
Eligibility Requirements
- Have the full and unrestricted right to work in the UK.
- Have lived permanently in the UK for the last 3 years.
- Achieved a grade C/4 in GCSE English and Maths.
- Not already hold a qualification that significantly overlaps with the content of this apprenticeship.
Application Process
- Online application form: No CV required. Upload a blank document.
- Online gamified assessment: Games to understand your natural strengths and how you approach situations.
- Pre-recorded video interview: Record answers to questions about yourself.
- Assessment centre: In-person activities and team meet at one of their offices. Travel costs will be covered.
What We Offer
- Salary: £23,000 per year.
- Pension: Generous pension scheme.
- Qualifications: Fully funded professional qualifications.
- Development: Structured 18-month apprenticeship development programme.
- Leave: 22 days' annual leave, plus bank holidays.
- Benefits: Access to discounted personal health policies, wellbeing support, and a range of employee benefits and insurance products.
- Work Environment: Office-based role requiring at least 4 days per week in the Tooting office during the apprenticeship, and 5 days per week thereafter.
Company Values
- Bravery to try something new.
- Mutual support.
- Determination to make a positive difference.