ICT Apprentice
Buckinghamshire CouncilExpected closing date: Sunday, 15 November 2026
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Key Takeaways
- Earn £15,392 per year while completing a Level 3 Customer Service Specialist apprenticeship.
- Gain IT and customer service skills working 37 hours per week, Monday to Friday.
- Applications close on 2026-11-15.
- The apprenticeship duration is 1 year and 6 months, starting on 2026-12-01.
About the Role
As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries.
Working alongside experienced IT professionals, you will be mentored and trained in the use of various IT systems and software packages. Your duties will include:
- Diagnosing & resolving software, hardware and networking incidents
- Learning how to use a range of IT support tools
- Recording, updating and documenting requests using the IT Service Desk system
- Installing and configuring new IT equipment
- Providing excellent customer service when speaking to internal and external customers
Training
You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service L3 Specialist qualification. Off-the-job training will follow the time allocations outlined in the Occupational Standard for study, training and assessments.
Your training will be via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis and hands-on training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training.
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
- Knowing your customers
- Providing a positive customer experience
- Meeting regulations and legislation
- Systems and resources
- Working with your customers/customer insights
- Dealing with customer conflict and challenge
What happens at the end
- We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation.
- This apprenticeship is a great opportunity to gain a range of IT / Customer Service skills and gain experience of working for a large, and busy, IT service.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
Qualifications
- GCSE English (grade Grade C /4 or above) - essential
- GCSE Maths (grade Grade C/4 or above) - essential
Key details
- Wage: £15,392 a year
- Working week: Monday - Friday, 9.00am - 5.00pm.
- Hours: 37 hours per week
- Duration: 1 Year 6 Months
- Start date: 2026-12-01
- Closing date: 2026-11-15
- Apprenticeship standard: Customer service specialist (level 3)
- Training provider: BUCKINGHAMSHIRE COUNCIL