Group 1 Van Centre Norwich Service/Parts Advisor Apprenticeship
Group 1 AutomotiveExpected closing date: Friday, 30 October 2026
We recommend applying to open roles as soon as you are able. Employers may close applications early, so don't miss out.
Key Takeaways
- Earn £16,640 per year while completing a Level 2 Customer Service Practitioner apprenticeship.
- Gain valuable experience in customer service, administration, and teamwork within the automotive industry.
- Receive comprehensive training including remote learning and block release at a state-of-the-art centre.
- Applications close on 2026-10-30.
- Potential to progress to higher earning potential (£20,000-£30,000) and management roles upon completion.
About the Role
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service
- Arranging bookings and appointments
- Talking to customers both face to face and on the phone
- Communicating with the customer throughout the time that their vehicle is with us
Administration
- Completion of relevant paperwork for customer service and centre records
- Preparation of invoices
- Processing of warranty claims
Teamwork
- Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion
- Assisting with the sale of accessories and service plans.
About You
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
What Happens at the End
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- GCSE English (grade 9-4) - essential
- GCSE Maths (grade 9-4) - essential
Key Details
- Wage: £16,640 a year
- Working week: Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.
- Hours: 40 hours per week
- Duration: 1 Year
- Start date: 2026-11-30
- Closing date: 2026-10-30
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: INSPIRO LEARNING LIMITED