Key Takeaways
- Work within the Cargo team in Norwich, managing a global portfolio of cargo insurance clients.
- Full training provided for this hybrid role, requiring at least three days a week in the office.
- Requires a good secondary education (GCSE Maths & English Grade 4/C or above) and strong organisational skills.
- Opportunity to build a career in Marine Cargo Insurance with professional development and a supportive culture.
About the Role
Marsh is seeking a talented individual to join their Cargo team, based in Norwich. This is a hybrid role requiring at least three days a week in the office.
What You'll Do
The Client Manager will work within the Cargo team, responsible for the profitable handling and growth of existing cargo insurance accounts. You will work closely with Servicing Teams, Placement Specialists and Insurers to effectively manage a global portfolio of cargo clients and ensure best practice is achieved.
Full training will be provided. Excellent attention to detail and organisational skills will be essential, along with a natural aptitude for taking on new, technical information. You will also display a genuine interest in building a career within the Marine Cargo Insurance industry.
Key responsibilities include:
- Assisting the Client Executive / Brokers with servicing a worldwide portfolio of clients produced on a wholesale as well as a retail basis.
- Servicing renewals and new business from the initial enquiry through to the handing over of the placing slip for processing and invoicing.
- Assisting with the placement of business with insurers via electronic trading.
- Contributing towards and meeting internal targets for error reduction, quality checking, and processing.
- Reviewing and responding to queries from Marsh Operations and managing them to closure.
- Delivering excellent client service for the Cargo Department.
What You Need to Have
- Good level of secondary education, including GCSE Maths and English at Grade 4 (C) or above (or equivalent).
- Strong verbal and written communication skills.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Resilience and a “can do” attitude.
- Attention to detail and the ability to work under pressure to strict deadlines.
- Solid IT skills with the ability to pick up new systems quickly (particularly Excel).
What Makes You Stand Out?
- Previous Insurance/office experience.
- Educated to A-Level or equivalent (B-TEC, T-LEVEL etc.).
- University Degree (or equivalent).
- CII qualifications or currently working towards obtaining.
Why Join Our Team?
- Professional development opportunities, interesting work, and supportive leaders.
- A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact.
- A range of career opportunities, benefits, and rewards.