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Graduate Team Leader

Rentokil Initial
£28,184 - £31,825
Leicester

Expected closing date: Thursday, 4 February 2027

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TL;DR

Key Takeaways

  • Start as a Service Team Leader with a basic salary of £28,184 per annum, with expected OTE of £31,825.
  • Manage a team of Customer Delivery Representatives, focusing on KPIs, route planning, and customer satisfaction.
  • Requires a minimum 2.2 degree in any subject and a full UK manual driving licence.
  • Structured career progression within a global FTSE100 company, with opportunities for development and senior roles.
  • Full-time, permanent role based in Leicester, Monday to Friday.

About the Role

Join Initial Washroom Hygiene at the Leicester branch as a Service Team Leader on the Operations and Management Graduate Programme. You will manage a team of Customer Delivery Representatives, reporting to the Service Centre Manager, and ensuring delivery of KPIs including Health and Safety, State of Service, Vehicle Maintenance, and Productivity.

Key Responsibilities:

  • Customer Service: Ensure high standards of customer service are met by drivers and coordinate customer service requests.
  • Team Management: Work with the management team to achieve company objectives, manage performance, and address any issues.
  • Decision Making: Contribute to route solutions, identify sub-standard service or performance issues, and manage team performance.
  • Communication: Provide customer service data to management and communicate business requirements and objectives to the team.
  • Organisation: Plan routes for efficiency, ensure effective use of resources, and develop team members.
  • Health & Safety: Adhere to company policies.

Graduate Development:

You will participate in Graduate Development Days, project work, and the Aspiring Development Program. After 12-24 months, you can progress into roles such as Field Account Manager, Indoor Sales/Customer Relations Team Leader, Regional Account Manager, or remain as a Service Team Leader. After 24+ months, senior positions like Sales Team Leader, Key Account Manager, or Branch Manager may be available.

Requirements:

  • A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
  • A full UK manual driving licence.
  • Target-driven, ambitious, and self-motivated.
  • Comfortable working in the field and dealing with customers face-to-face.
  • A desire to work with people and provide excellent customer service.

Benefits:

  • Competitive salary package with potential for bonuses and commission.
  • Career progression opportunities.
  • Mobile phone and laptop.
  • Company discount scheme.
  • Private Healthcare scheme (optional).
  • Company pension scheme.
  • RI Rewards discount scheme.
  • Overtime opportunities.
  • Leads Commission scheme.
  • Employee Assistance Programme (EAP).
  • Long service recognition (extra annual leave).
  • Refer a Friend bonus.