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Graduate Team Leader

Rentokil Initial
£28,184 - £31,825
Fareham

Expected closing date: Wednesday, 3 February 2027

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TL;DR

Key Takeaways

  • Start as a Service Team Leader managing a team, with a basic salary of £28,184 and expected OTE of £31,825.
  • Requires a minimum 2.2 degree in any subject and a full UK manual driving licence.
  • Includes structured career progression, industry-leading training, and opportunities for bonuses and commissions.
  • Full-time, permanent role based in Fareham, Monday to Friday, 40 hours per week.

About the Role

The Operations and Management Graduate Role

You will start your career as a Service Team Leader, responsible for managing a team of Customer Delivery Representatives and reporting to the Service Centre Manager. Your responsibilities will include ensuring the delivery of Key KPIs such as Health and Safety, State of Service, Vehicle Maintenance, and Productivity.

Key duties involve:

  • Customer Service: Providing clarity on business expectations for customer service, assisting the service management team, and coordinating customer service requests.
  • Team Management: Working with the Service Centre Manager and other leaders to achieve company objectives, managing performance, and holding individuals accountable for performance issues.
  • Decision Making: Identifying sub-standard customer service, route deficiencies, or performance issues and reporting them to management. Contributing to route solutions for new customer requirements.
  • Communication: Supporting the service centre management team by providing customer service data and communicating business requirements to the Customer Delivery Representatives (CDRs).
  • Organisation: Planning time to ensure efficient service operations, ensuring CDRs operate effectively, and coordinating CDR resources.
  • Health & Safety / Environmental Policies: Adhering to company policies and obligations.

Graduate Development

As part of the graduate programme, you will participate in Graduate Development Days, work on project work with other graduates, and gain exposure to different areas of the business. You will also have the opportunity to join the Aspiring Development Program.

After 12-24 months:

You will have the opportunity to move into roles such as Field Account Manager, Indoor Sales/Customer Relations Team Leader, Regional Account Manager, or remain as a Service Team Leader.

After 24+ months:

Potential senior positions include Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or Area Central Support roles.

Requirements

  • A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
  • A full UK manual driving licence.
  • Target-driven, ambitious, and self-motivated.
  • Comfortable working in the field and dealing with customers face-to-face.
  • A desire to work with people and provide excellent customer service.
  • A desire to work hard and have fun.

Benefits

  • Additional earning potential through regular bonus and commission schemes.
  • Salary grading system linked to performance.
  • Opportunity to contribute to a Private Healthcare scheme.
  • Company pension scheme.
  • RI Rewards discount and cashback offers.
  • Overtime opportunities.
  • Leads Commission scheme.
  • Employee Assistance Programme (EAP) available 24/7.
  • Long service recognition, including extra annual leave.
  • Refer a Friend bonus up to £1,000.