Graduate Team Leader

The Operations and Management Graduate Role

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity.

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.

Principle Duties and Responsibilities:

• Customer Service: Provide clarity on business expectations for customer service, assist the service management team, and coordinate customer service requests.
• Teamwork: Work with the Service Centre Manager, Service Manager, and other Service Team Leaders to achieve company objectives.
• Decision Making: Manage performance of direct reports, ensure contracted hours are met, address performance issues, and contribute to route solutions for new customer requirements. Identify sub-standard customer service, route deficiencies, or performance issues.
• Communications: Support the service centre management team by providing customer service data. Communicate business requirements to direct reports, ensuring clarity on objectives and tasks.
• Organising: Plan time to ensure efficient service operations. Ensure direct reports operate efficiently and effectively. Support and coordinate resources, developing direct reports to meet company standards. Pro-actively review direct report and vehicle requirements for efficient resource use.
• Health & Safety / Environmental Policies: Adhere to company policies and obligations.

In addition to your role as a Service Team Leader, you will be included in Graduate Development Days, working on project work with other graduates and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Program.

After 12-24 Months:

You will have gained a broad understanding of the operational side of the business and can choose your next role. Potential options include:

• Field Account Manager
• Indoor Sales/Customer Relations Team Leader
• Regional Account Manager
• Remain as Service Team Leader

After 24+ Months:

You will be ready for more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or roles in Area Central Support.

Requirements:

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
• A full UK manual driving licence.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Desire to work with people and provide excellent customer service.
• A desire to work hard and have fun.

Benefits:

• Additional earning potential through bonus and commission schemes.
• Salary grading system linked to performance.
• Opportunity to contribute to a Private Healthcare scheme.
• Company pension scheme.
• RI Rewards discounts and cashback offers.
• Overtime opportunities.
• Leads Commission scheme.
• Employee Assistance Programme (EAP) - free to access 24/7.
• Long service recognition (extra annual leave).
• Refer a Friend bonus (up to £1,000).