Key Takeaways
- Gain hands-on experience in IT service management as a Graduate Service Delivery Analyst.
- Starting salary of £38,289 with annual increases, plus a £2,000 joining bonus and £2,400 completion bonus.
- 18-month programme with three 6-month placements across the UK, leading to a permanent role.
- Requires a minimum 2:2 in a relevant IT or Business degree discipline.
- Based in Warwick, with potential for hybrid working and occasional travel.
About the Role
Our IT & Digital function uses disruptive technologies like cloud computing and artificial intelligence to improve operations. The Delivery team partners with National Grid Ventures (Interconnectors) to manage IT applications and services for the safe and reliable operation of subsea interconnectors.
What You'll Do
As a Graduate Service Delivery Analyst, you will gain hands-on experience in IT service management, focusing on improving business-critical applications and services. You will develop skills in service delivery, stakeholder management, problem-solving, and data analysis.
- Monitor service performance and support the day-to-day delivery of business-critical applications.
- Analyse service data and trends to identify issues, improve performance, and support decision-making.
- Collaborate with business users, IT colleagues, and suppliers to resolve issues and implement service improvements.
- Support service reviews by creating reports and insights on service quality and supplier performance.
- Assist in preparing new or changed services for operational support, including documentation and handover.
- Maintain accurate service information, records, and dependencies.
- Contribute to continuous improvement initiatives by identifying root causes of recurring issues and opportunities for service enhancement.
What You'll Need to Apply
- A minimum 2:2 degree in Information Systems/Technology, Computer Science, Software Engineering, Business Information Systems/Business Management, or a closely related discipline.
- Interest in technology, digital services, and how IT supports business outcomes.
- Eagerness to develop analytical, problem-solving, and stakeholder management skills.
- Must hold, or be eligible to hold, a valid British passport.
- Must meet the minimum residency requirement of having lived continuously in the UK for the previous five years.
- Prepared to undergo and maintain National Security Vetting (NSV) at Security Check (SC) level.
Location
- National Grid House, Warwick.
- May offer flexible hybrid working.
- Occasional travel to National Grid Offices and Interconnector sites is expected.
What You'll Get In Return
- Starting Salary: £38,289 with annual increases.
- Programme Duration: 18-month graduate programme with a tailored development pathway.
- Leave: 26 days' annual leave, plus statutory holidays.
- Pension: Competitive pension scheme.
- Flexible Benefits: Cycle-to-work, holiday buy/sell schemes.
- Share Plans: Opportunity to participate in Sharesave and Share Incentive Plans.
- Joining Bonus: £2,000 upon starting.
- Completion Bonus: £2,400 upon successful completion.
- Accommodation Allowance: Up to £200 per month during placements.
- Relocation Support: Additional annual leave and support with relocating belongings between placements.
- Development: Dedicated mentoring, 1:1 coaching, networking, and volunteering opportunities.
- Future Role: Permanent role with National Grid upon successful completion.
About the Graduate Programme
This 18-month programme includes a tailored development pathway focusing on leadership, business, and technical skills. You will attend in-person and virtual development sessions. Support includes a line manager, 1:1 coaching, and a mentor.
Core development covers impact, feedback, and presentation skills. The IT & Digital pathway includes AGILE and Scrum training, with insights into engineering and electricity.
The programme involves three 6-month placements across the UK to deepen speciality and broaden business knowledge. You will return to your initial placement area at the end of the programme.
About National Grid
National Grid is the UK's critical energy infrastructure company, operating the electricity network. We are investing in the next generation of talent, offering apprentices, undergraduates, and graduates the opportunity to learn from experts and contribute to work that matters.
Application Information
- You can apply for only one opportunity across all Early Careers and Career Changer programmes.
- We recruit on a rolling basis and may close vacancies early.
- Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future.
- National Grid is generally unable to offer sponsorship for employment under the UK points-based immigration system.
- For information about visas, visit https://www.gov.uk/browse/visas-immigration/work-visas.