Key Takeaways
- Develop and manage AWS services, troubleshoot issues, and participate in on-call rotations.
- Requires working knowledge of Linux, systems automation (BASH, Python, Perl), and network fundamentals.
- Must be a UK national eligible for UK Government Security Clearance.
- This is a full-time graduate role within AWS Utility Computing.
About the Role
This role is within the AWS Utility Computing (UC) team, which develops and manages a wide range of AWS services including Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps. The team supports customers requiring specialized security solutions.
We are seeking a self-motivated engineer with a passion for solving complex problems and improving service support. The ideal candidate will possess a blend of operations and networking expertise.
Key Responsibilities
- Proactively identify and resolve potential problems and inefficiencies.
- Communicate and collaborate effectively to deliver results with minimal supervision.
- Participate in a 24/7 on-call rotation to troubleshoot high-severity issues.
- Analyze dashboards and investigate metrics to identify areas for improvement.
- Troubleshoot and diagnose problems, developing and implementing solutions.
- Create and maintain Standard Operating Procedures (SOPs) and runbooks.
- Propose innovative approaches to automate operational issues, assess risks, and develop creative solutions.
A Day in the Life
Engineers at Amazon work in a collaborative, purposeful, and enthusiastic environment. A typical day may involve:
- Deep dives into understanding the root cause of customer issues.
- Investigating metric trends and consulting with senior engineers.
- Owning services and striving to make out-of-hours support as painless as possible through Operational Excellence best practices and automation.
Systems Engineers develop a broad range of skills, utilizing Linux expertise for troubleshooting, innovation, and providing data for capacity management. They apply networking knowledge to resolve connectivity issues and communicate clearly with colleagues. Self-starters comfortable with ambiguity and change are encouraged, with a strong focus on customer obsession to quickly and completely resolve pain points.
About the Team
AWS values diverse experiences and encourages applications from candidates who may not meet all preferred qualifications. If your career path is non-traditional, don't hesitate to apply.
AWS is the world's most comprehensive cloud platform, pioneering innovation and trusted by businesses globally.
AWS fosters an inclusive culture with employee-led affinity groups and events that promote connection and empower unique voices. Continuous innovation is fueled by diverse perspectives.
We are committed to mentorship and career growth, providing resources to help you develop into a well-rounded professional.
AWS values work-life harmony, striving for flexibility to ensure success at work does not come at the expense of personal life.
Basic Qualifications
- Working knowledge of Linux system administration.
- Experience with systems automation using BASH, Python, or Perl.
- Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP).
Preferred Qualifications
- Exposure to cloud computing concepts and design considerations.
- Experience in a production environment.
Security Clearance
- You must be a UK national.
- You must be able to obtain and maintain a UK Government Security Clearance.