Graduate Customer Experience (CX) Analyst Programme

Be part of something bigger from day one, working on real projects, solving real challenges, and helping organisations improve the products, services and experiences they deliver to customers.

As a Customer Experience (CX) Analyst, you'll begin your career developing core business analysis skills while gaining exposure to product management, Agile delivery and performance analytics. Working alongside experienced professionals, you'll help teams understand customer and business needs, analyse challenges, identify opportunities for improvement and support the delivery of customer-focused change.

We're looking for curious, analytical and motivated individuals who enjoy problem-solving, collaborating with others and learning new skills. Previous experience isn't essential; we're more interested in your potential, attitude and willingness to develop.

Your Role

As a CX Analyst, you'll support teams in understanding business challenges, customer needs and desired outcomes. You'll help gather and analyse information, define requirements and contribute to the improvement of products, services and business processes.

Your responsibilities may include:

• Supporting discovery activities to understand business objectives, customer needs and operational challenges.
• Gathering, documenting and validating requirements with stakeholders.
• Creating user stories, process maps, customer journey maps and other project deliverables.
• Using data, customer feedback and performance measures to support decision-making and measure outcomes.
• Supporting product teams with backlog management, prioritisation and continuous improvement activities.
• Participating in workshops, Agile ceremonies and collaborative working sessions.
• Producing clear and professional documentation, presentations and reports.
• Working closely with business analysts, product managers, delivery teams and subject matter experts.

Through hands-on experience, training and mentoring, you'll develop the skills, confidence and stakeholder expertise needed to support business change and progress into Business Analyst, Product Analyst and consulting roles.

Graduate Development Experience

Our graduate experience is designed to help you build the skills, mindset, and confidence to thrive in a rapidly evolving, AI-enabled world. From day one, you'll be part of a community focused on innovation, collaboration, and delivering accelerated solutions for our clients.

Through a combination of professional and technical development, client experience, and mentorship, you’ll develop the capabilities to solve complex challenges, innovate with confidence, and contribute from the very start of your career. Supercharge your development with access to our best-in-class content providers and technology partners including Harvard Business, Microsoft, OpenAI, and more.

Built around modules that encourage you to think creatively, embrace new technologies and turn ideas into meaningful impact. You’ll work alongside leaders and experts to build future-focused skills that prepare you for long-term success in technology, business, and consulting careers.

Your Skills and Experience

We're seeking individuals who can demonstrate:

• Curiosity and a desire to learn and develop.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• The ability to build positive working relationships and collaborate with others.
• Attention to detail whilst understanding the bigger picture.
• Strong organisational skills and the ability to manage multiple priorities.
• A structured approach to gathering, analysing and presenting information.
• An interest in customer experience, business analysis, digital products and continuous improvement.
• Confidence using Microsoft 365 applications and digital collaboration tools.

Your Security Clearance

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Location

This role is based in either Telford or Hove, and you'll typically be in the office up to 3 days a week, so you'll need to be within commuting distance of your chosen location. The nature of this role requires you to work on a secure site.

Intake Dates

April or September 2027