Graduate
Closes in 6 days
TL;DR
Key Takeaways
- Support CAD and plan management systems, troubleshoot issues, and assist users.
- Competitive salary and benefits package including bonus, pension, and holiday.
- Must hold a relevant technology degree and have the right to work in the UK.
- Applications close on 28th October 2026.
About the Role
This role will support the systems behind Howdens' CAD and plan management services. You will work alongside experienced analysts, help colleagues across the business and build your technical, analytical and problem-solving skills through hands-on training and mentoring.
What you'll be doing
- Providing first-line support for CAD and plan management system incidents, service requests and user enquiries
- Helping depot users troubleshoot system issues and supporting general system use
- Logging, managing and updating incidents and requests through the IT Service Management tool
- Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst
- Supporting routine system administration and operational activities
- Helping test software enhancements, bug fixes and system upgrades
- Maintaining technical documentation, knowledge articles, user guides and support procedures
- Taking part in root-cause investigations and problem-solving activities
- Supporting system performance monitoring and helping identify potential issues
- Working collaboratively with Technology teams, suppliers and business users
- Building your knowledge of CAD systems, depot operations and customer journeys
- Contributing ideas that improve service, efficiency and ways of working
Eligibility
- Hold a degree, or equivalent qualification, in a relevant technology discipline
- Strong analytical and problem-solving skills
- Clear and confident communication, both verbally and in writing
- Comfortable working independently and as part of a team
- Curious, proactive and keen to learn, while asking for guidance when needed
- Committed to providing excellent customer service to technical and non-technical users
- Knowledge of CAD software, design systems, databases, integrations, APIs or IT Service Management tools would be helpful, but is not essential
- Experience gained through an internship, placement, university project or similar activity would be advantageous
- Must have the right to work in the UK without requiring visa sponsorship now or in the future.
- The role is based onsite at our office in Raunds, Northamptonshire with some travel to our other site in Northampton.
- Some travel will be expected therefore a full UK driving licence is required
What we can offer you
- Competitive salary and annual company bonus
- Excellent pension scheme with a company contribution of up to 12%
- 25 days holiday plus bank holidays, with the option to buy additional days
- Staff discount
- Employee Assistance Programme
- Exceptional Reward and Recognition events
- On-the-job training, mentoring and support from experienced CAD Systems colleagues
Hiring process
- Closing date for applications: 28th October 2026
- CV shortlist and online assessment invites to go out W/C 26th October 2026
- Interviews to take place W/C 9th / 16th November
- Graduate start date: ASAP