End User Support Apprentice – Level 3 Information Communications Technician Apprenticeship

As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk.

Your responsibilities may include:

• Logging, troubleshooting, diagnosing and managing incidents
• Assisting with incidents & service requests
• Assisting end users over the phone and via chats
• Collaborating with the wider EUS and other IS squads
• Ensuring security and process compliance is adhered to

What You Will Learn

Throughout your apprenticeship, you will develop knowledge and skills in:

• ServiceNow (Service Desk tool)
• Assisting end users with day-to-day issues
• Delivering excellent service to internal customers
• Working closely with colleagues across functions to collaborate effectively
• Core IT principles
• Service management and troubleshooting
• IT Security fundamentals

Apprenticeship Programme

For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.

The programme is delivered through a blended learning approach, combining:

• Virtual coaching sessions
• Online learning resources

Entry Requirements

• 5 GCSES grade 9-4 (A-C) including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme.

Benefits

• Competitive salary of £24,000 per annum
• Performance-related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)

Recruitment Process

1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage.
2. Upload Your CV
3. Check your emails for the invitation to apply – this will come from recruiting@jobalerts.thalesgroup.com
4. Complete Your Application – follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles.
5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role.
6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews.
7. Job Offer – successful candidates who perform well throughout the recruitment process will receive a job offer from Thales.

For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr .

Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027.

Security Requirements

Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. For further details of the evidence required to apply for security clearance please follow this link - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels