Apprenticeship · Level 6 (Degree)
Closes in 3 days
TL;DR
Key Takeaways
- Gain a degree through a 4-year apprenticeship in Retail Banking.
- Competitive wage offered.
- Based in Birmingham with a hybrid working model (minimum 3 days in office).
- Applications close on 2026-10-25.
- Requires GCSEs including Maths and English, and 3 A-Levels.
About the Role
This is a 4-year Degree Apprenticeship in Retail Banking based in Birmingham.
What You'll Do
- Work with teams across Retail Banking to improve customer journeys, strengthen digital banking and make everyday banking simpler.
- Support the Products and Propositions Teams, review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations.
- Collaborate with colleagues across customer, product and delivery teams to understand needs and shape practical solutions.
- Contribute to presentations for senior leaders and support projects related to service, growth, and customer experience.
What Happens at the End
- Opportunity for promotion at the mid-point of the apprenticeship.
- On successful completion, you will have gained a degree, valuable professional experience, and a range of skills to support your career at HSBC.
- Opportunities to continue developing your skills and explore various career paths within the bank.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Presentation skills
- Number skills
- Analytical skills
- Logical thinking
- Team working
Qualifications
- GCSE 5 subjects including Maths and English (grade 4/C or higher) - essential
- A Level Any 3 subjects (grade BCC or higher) - essential
Key Details
- Wage: Competitive
- Working week: Minimum of 60% (3 days per week) hybrid working.
- Hours: 35 hours per week
- Duration: 4 Years
- Start date: 2027-04-12
- Closing date: 2026-10-25
- Apprenticeship standard: Financial services professional (level 6)
- Training provider: UNIVERSITY OF EXETER