Key Takeaways
- Undertake an 18-month Information Communications Technician – Support Technician Professional Level 3 Apprenticeship.
- Gain hands-on experience in data centre operations, supporting servers, networks, and power systems.
- Roles are based in London and surrounding areas.
- Must have at least 5 GCSEs (including Maths and English) and be 18+ by September 2027.
About the Role
Are you curious about how the cloud works and eager to play a hands-on role keeping it running? Join our Amazon Web Services (AWS) Infrastructure Services team as a Data Centre Operations (DCO) Apprentice, helping deliver the technology that powers businesses, entertainment, and innovation worldwide.
Data centres are specialised facilities filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data – powering the services we all rely on. Our DCO team designs, installs, and maintains the cloud computing infrastructure that keeps AWS running reliably for millions of customers.
Throughout your apprenticeship, you'll grow technical expertise and practical judgement to keep critical systems running. You'll learn to diagnose and resolve issues, work safely with hardware, and contribute to the reliability of infrastructure that serves customers worldwide. You'll build these skills working alongside experienced technicians and be at the forefront of the AI infrastructure powering Amazon's most advanced technologies.
What You'll Do
A day in the life can involve:
- Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems.
- Responding to and prioritising trouble tickets to keep data centre operations running smoothly.
- Installing and setting up server racks, following company procedures and safety standards.
- Learning to replace hardware components safely and accurately, under guidance from experienced technicians.
- Monitoring system performance and contributing to preventative maintenance activities.
- Gaining exposure to cyber security principles and system protection best practices.
- Collaborating with facilities teams during power and cooling maintenance events.
- Participating in small to mid-scale projects that enhance system reliability and efficiency.
About You
We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving skills, and a customer-first mindset. A proactive, organised approach and the ability to communicate technical information clearly matter most. You'll be encouraged to learn by doing from day one.
Location
These roles are based in data centres in surrounding areas of London. Specific site details will be shared later in the recruitment process.
What You'll Gain
- Qualification: Information Communications Technician – Support Technician Professional Level 3 Apprenticeship.
- Experience: You'll gain a vast range of experiences and skills while working towards your qualification. Your apprenticeship will combine classroom/virtual-based training, on-the-job training at your Amazon base location, online learning, and mentoring from experienced team members.
- Duration: 18-month fixed-term contract, starting in September 2027.
Entry Requirements
- Be 18 years or over before the start date (September 2027).
- Have the right to live and work in England at the point of enrolment (June 2027).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date.
- Not be registered to study on a UK government funded course ending August 2027 or later.
- Be prepared to travel for external/mandatory training.
- Hold at least 5 GCSEs (or equivalent) at grade 4 (C) or above, including Maths and English.
- You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
Key Dates
- Start Date: September 2027
- Enrolment: June 2027