Customer Service & Excellence Industrial Placement - Mortgages

This 12-month Customer & Service Excellence Industrial Placement in Mortgages offers a unique opportunity to gain hands-on experience in the banking sector. You will contribute to meaningful work from day one, focusing on delivering brilliant experiences for customers and intermediaries.

What You'll Be Doing

• Start with induction, development support, and structured learning.
• Join a 10-month collaborative project with other Industrial Placement students.
• Gain hands-on experience through a personalised learning pathway, workshops, simulations, and on-the-job learning.
• Experience how customer service, market insight, and business relationships contribute to successful customer outcomes.
• Activities may include supporting brokers with mortgage enquiries, reviewing applications, resolving customer or intermediary issues, analysing market trends and feedback, and contributing to improvement projects.
• Build transferable skills in communication, customer service, stakeholder management, analysis, problem-solving, and commercial awareness.

Who We're Looking For

We are seeking curious, motivated individuals who enjoy working with others, solving problems, and learning new skills. You should demonstrate:

• An interest in customer service, relationship management, and customer experience.
• Confidence in building relationships and working with diverse people.
• Curiosity about how businesses understand and respond to customer needs.
• Ambition to grow, take on new challenges, and build towards your next career step.
• A logical, methodical approach with the ability to see both detail and the bigger picture.
• Drive, high performance, and a commitment to learning from feedback and setbacks.
• A determination to push for better and prioritise customers.

Eligibility

• You must be studying towards an undergraduate degree in any discipline.

Benefits

• Structured learning, personalised development, and hands-on experience.
• 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days.
• Opportunity to earn an annual bonus based on performance.
• Private medical insurance.
• Wellhub access for fitness and wellbeing, plus free on-site gyms at selected locations.
• A competitive pension scheme.
• Additional benefits through a salary sacrifice scheme.
• Up to 14 paid hours per year for volunteering.
• Life assurance.

Application Process

• Click ‘Apply Now’ to answer a few quick questions.
• Complete online assessments.
• Participate in a short video interview.
• Successful candidates may be invited to assessment centres running from January 2027.

Visa Sponsorship

• Visa sponsorship cannot be offered on this programme.
• All successful applicants must demonstrate their right to work in the UK without requiring sponsorship.