Customer Service & Excellence Industrial Placement - Mortgages (London)

This is a 12-month Customer & Service Excellence Industrial Placement within the Mortgages function, specifically in the Intermediaries and Partnerships team. You will gain hands-on experience in customer service, commercial insight, and business operations.

What You'll Be Doing

• Contribute to meaningful work from day one, with support for learning and growth.
• Participate in a 10-month collaborative project with other Industrial Placement students.
• Gain practical experience in customer service, market insight, and business relationships.
• Support brokers with mortgage enquiries, review applications, and help resolve customer or intermediary issues.
• Analyse market trends and customer feedback, and contribute to improvement projects.
• Build relationships across the business to understand customer needs and solve problems.
• Develop transferable skills in communication, customer service, stakeholder management, analysis, problem-solving, and commercial awareness.
• Engage in workshops, simulations, and on-the-job learning.

Who We're Looking For

• Curious, motivated individuals who enjoy working with others, solving problems, and learning new skills.
• An interest in customer service, relationship management, and customer experience.
• Confidence in building relationships and working with diverse people.
• Curiosity about how businesses understand and respond to customer needs.
• Ambition to grow, take on challenges, and build towards your next career step.
• A logical, methodical approach with the ability to see both detail and the bigger picture.
• Drive, high performance, and a commitment to learning from feedback.
• A determination to put customers first.

Eligibility

• You must be studying towards an undergraduate degree in any discipline.

Benefits

• Structured learning, personalised development, and hands-on experience.
• 25 days holiday per year, increasing over time to 30, with the option to buy up to 10 extra days.
• Opportunity to earn an annual bonus based on performance.
• Private medical insurance.
• Wellhub access for fitness and wellbeing options, plus free on-site gyms at selected locations.
• A competitive pension scheme.
• Additional benefits through a salary sacrifice scheme.
• Up to 14 paid hours per year for volunteering.
• Life assurance.

Application Process

• Click 'Apply Now' to answer a few quick questions.
• Complete online assessments.
• Participate in a short video interview.
• Successful candidates may be invited to an assessment centre (running from December 2026).

Visa Sponsorship

• Visa sponsorship cannot be offered on this programme.
• All successful applicants must demonstrate their right to work in the UK without requiring sponsorship.