Customer Service Apprenticeship

Vertu SEAT Darlington is looking for a Customer Service Apprentice to join their team.

This is an opportunity to start your career, gain hands-on experience, and work towards a nationally recognised qualification.

What will you be doing?

Working with the Service team, you will learn to provide an excellent customer experience. Your responsibilities will include:

• Welcoming customers and acting as the first point of contact.
• Helping customers understand the servicing and repair process.
• Keeping customers updated on their vehicle's progress.
• Explaining information clearly and confidently.
• Contacting customers before appointments to confirm requirements.
• Following up with customers after their visit.
• Processing payments and completing paperwork accurately.
• Updating customer and vehicle information in systems.
• Introducing customers to additional products and services.
• Supporting the wider Service team.
• Completing apprenticeship training and applying learning.

What are we looking for?

No previous automotive experience is required. The most important qualities are attitude, enthusiasm, and a willingness to learn.

We are looking for someone who:

• Is passionate about delivering great customer service.
• Is confident communicating face-to-face and over the telephone.
• Is friendly, approachable, and professional.
• Has good basic IT, literacy, and numeracy skills.
• Is organised with good attention to detail.
• Enjoys working as part of a team.
• Is reliable and willing to take responsibility.
• Is keen to learn, develop, and build a career.

What's in it for you?

This apprenticeship offers the chance to earn while you learn, gain real experience in a busy dealership, and work towards a Customer Service Level 3 qualification.

Benefits include:

• 25 days' holiday, rising with service, plus bank holidays.
• Online rewards platform.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity & Paternity.

If you are enthusiastic, eager to learn, and passionate about customer service, apply today!