Customer Service Apprenticeship

Vertu SEAT Derby is looking for a Customer Service Apprentice to join their team due to business growth. This is a full-time role where you will undertake a 15-month Customer Service Level 3 apprenticeship, delivered by an external provider and managed by the Internal Talent Team. You will gain valuable experience and industry-recognised qualifications.

What You'll Be Doing

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the first point of contact for customers visiting the service department. Your responsibilities will include:

Customer Service & Satisfaction

• Providing a friendly and professional first point of contact.
• Welcoming customers and ensuring they understand the service process.
• Clearly explaining any required work on their vehicle in simple terms.
• Building strong relationships with customers.

Communication & Coordination

• Contacting customers before their visit to confirm appointments.
• Keeping customers informed throughout the service process.
• Following up with customers after their visit to ensure satisfaction.

Sales & Additional Services

• Introducing customers to relevant products and services.
• Offering additional work where appropriate, explaining its value.

Administrative Support

• Assisting with paperwork, ensuring accuracy.
• Processing payments and managing customer records.
• Maintaining up-to-date customer and vehicle records.

Team Support & Learning

• Working closely with the service team.
• Supporting with additional tasks as required.
• Engaging fully in apprenticeship training and applying learning.

What You'll Need

Essential Criteria:

• Passion for delivering great customer service.
• Strong communication skills (verbal, telephone, and face-to-face).
• IT literacy, including basic data entry and record-keeping.
• Basic numeracy and literacy skills.
• Ability to work as part of a team.

Desirable Criteria:

• Experience in a customer-facing role.
• Interest in the automotive industry.
• Willingness to learn and develop new skills.

Benefits

• 25 days holiday rising with length of service, plus bank holidays.
• Access to an online rewards platform for cashback and discounts.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity & Paternity.

How to Apply

Apply today to be considered for this vacancy.