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Apprenticeship
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Customer Service Apprenticeship

Vertu Motors
£18,000 - £30,000
Derby

Expected closing date: Monday, 7 December 2026

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TL;DR

Key Takeaways

  • Earn a starting salary of £18,000 per year, rising to £30,000 after completing your apprenticeship.
  • Undertake a 15-month advanced level apprenticeship in Customer Service.
  • Develop skills in customer communication, sales, and payment processing within a dealership environment.
  • Receive ongoing training, 25 days holiday plus bank holidays, and a range of other benefits.

About the Role

This is an advanced level apprenticeship for a Customer Service Advisor.

What You'll Be Doing

  • Setting customer expectations and keeping them updated throughout vehicle service or repair.
  • Selling additional products.
  • Taking payments.
  • Following up with customers to ensure satisfaction with completed work.
  • Providing support with additional ad-hoc duties.
  • Upholding the highest ethical standards.

About the Apprenticeship

  • The apprenticeship lasts 15 months.
  • It will be delivered by InspiroTraining and managed by the Vertu Talent Team.
  • This programme is designed to create a talent pipeline for Service Advisor roles.

Pay and Benefits

  • Starting Salary: £18,000 per annum for the first 12 months.
  • Salary after Apprenticeship: A minimum basic salary of £30,000 per annum (18 months+).
  • Holiday: 25 days rising with length of service, plus bank holidays.
  • Rewards Platform: Access to an online platform for cashback and discounts.
  • Other Benefits: Preferential Service Rates, Colleague Purchase Scheme, Share Incentive Scheme, Pension, Enhanced Maternity & Paternity.

How to Apply

Apply today to be considered for this vacancy.

Please note: If your application is successful, employment checks will be completed prior to starting, which may include verifying recent employment, address, credit history, and criminal record.