Customer Service Apprenticeship

Vertu Renault Nottingham is offering a fantastic opportunity for a Customer Service Apprentice to join their team due to business growth. This is a full-time role where you will undertake a 15-month Customer Service Level 3 apprenticeship, delivered by an external provider and managed by the Internal Talent Team. You will gain valuable experience and industry-recognised qualifications while developing essential skills for a successful career in customer service.

What You'll Be Doing

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the first point of contact for customers visiting the service department. Your responsibilities will include:

Customer Service & Satisfaction

• Providing a friendly and professional first point of contact for service customers.
• Welcoming customers and ensuring they understand the service process.
• Clearly explaining any required work on their vehicle, using simple and understandable language.
• Building strong relationships with customers by delivering excellent service.

Communication & Coordination

• Contacting customers before their visit to confirm appointments and requirements.
• Keeping customers informed throughout the service process.
• Following up with customers after their visit to ensure satisfaction and address any concerns.

Sales & Additional Services

• Introducing customers to relevant products and services that may benefit them.
• Offering additional work where appropriate, explaining its value in a clear and customer-friendly way.

Administrative Support

• Assisting with handling paperwork, ensuring accuracy and clarity for customers.
• Processing payments and managing customer records in the system.
• Maintaining up-to-date customer and vehicle records in the database.

Team Support & Learning

• Working closely with the service team to ensure a smooth customer journey.
• Supporting with additional tasks and responsibilities as required.
• Engaging fully in apprenticeship training, applying learning in real-life scenarios.

Essential Criteria

• Passion for delivering great customer service.
• Strong communication skills (verbal, telephone, and face-to-face).
• IT literacy, including basic data entry and record-keeping.
• Basic numeracy and literacy skills.
• Ability to work as part of a team and support colleagues.

Desirable Criteria

• Experience in a customer-facing role, such as retail or hospitality.
• Interest in the automotive industry.
• Willingness to learn and develop new skills.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

How to Apply

Apply today to be considered for this vacancy.