Key Takeaways
- Earn while you train for a nationally recognised qualification on this 12-month Customer Service Apprenticeship.
- Gain exposure to various branch operations and build customer relationships.
- Receive a competitive salary, 22 days holiday, and a range of discounts.
- Work for an award-winning employer recognised as one of the UK's top employers.
About the Role
About the Apprenticeship
This is an opportunity to kick-start or grow your career in a new industry, focusing on customer service, teamwork, and sales. You will earn while you train for a nationally recognised qualification.
Keyline Civils Specialists, part of the Travis Perkins Group, is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We have been recognised as one of the UK’s top employers since 2010.
We are looking for individuals with the potential to become future leaders. You should be keen to immerse yourself in all areas of the business with the ambition to build a long-lasting, successful career.
What You'll Learn
You will join the Keyline Civils Specialist Certificate, a 12-month Apprenticeship designed to equip you for success. Your training will cover:
- Our safety culture within the branch.
- The products we sell and the services we provide.
- What differentiates us and maintains our position as the number one choice for customers.
Our apprenticeships are focused on your development, incorporating study time into your working week to ensure a good work-life balance. You will receive a strong support network including 1:1 coaching, mentoring, and technical and skills training. Experienced team members will provide ample support throughout your apprenticeship. Opportunities exist to continue your career development with further apprenticeship programmes within the Group.
Our apprenticeships are award-winning, recognised by Rate My Apprenticeship and the Department of Education.
What You'll Be Doing
While there's no typical day, you will gain exposure to various areas within the branch, helping you identify your strengths and interests for future career development. Your responsibilities will include:
- Building customer relationships over the counter and phone.
- Taking orders, providing quotes, and offering solutions and suitable products.
- Assisting customers with enquiries, providing product information, and preparing quotes.
- Being helpful and friendly, likely getting to know customers on a first-name basis.
What's In It For You
- A competitive salary.
- 22 days holiday.
- Colleague bonus and discounts across Travis Perkins Group businesses.
- Online discounts at leading retailers.
- Working hours that offer a great work-life balance, with most weekends and bank holidays off.
We are committed to becoming a truly inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves.