Customer Service Apprenticeship - Southampton Specsavers

Specsavers

£17,727.60 a year

Southampton

Expected closing date: Tuesday, 3 November 2026

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TL;DR

Key Takeaways

Undertake a Level 2 Customer Service Practitioner Apprenticeship over 1 year.
Earn £17,727.60 per year for a 40-hour week, including weekend working.
Gain skills in customer service, communication, and organisation.
Applications close on 2026-11-03 for a start date of 2026-11-17.

About the Role

This apprenticeship will provide you with the skills and experience to become a fully-fledged Customer Service Practitioner.

What You'll Be Doing

Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answering telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate

Training

Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training (location to be confirmed)

What Happens at the End

Upon completion of your apprenticeship, you will be a fully-fledged Level 2 Customer Service Practitioner. This opens up a range of career options within Specsavers, including roles in call centres, as a receptionist, or in meet and greet positions.

Skills You'll Develop

Communication skills
Organisation skills
Administrative skills
Team working

Key Details

Wage: £17,727.60 per year
Working week: Days and shifts to be confirmed, full-time including weekend working.
Hours: 40 hours per week
Duration: 1 Year
Start date: 2026-11-17
Closing date: 2026-11-03
Apprenticeship standard: Customer service practitioner (level 2)
Training provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED